Team Leader Humanitarian Settlement Program

2 weeks ago

City of Wyndham, Australia MiCare Sdn Bhd Full time

SCHADS Level 6

$102k p/a ($51.90 p/hr)

+ 11% Superannuation + Not for Profit Packaging

The position is based in Werribee with travel in the region

About us

MiCare is a non-profit providing services to people from a range of diverse backgrounds in the areas of aged care, home care, retirement living and migrant services. We are here for everyone and believe that all people have the right to be respected and their differences celebrated.

About the role

Reporting to the Manager Settlement Services, the Team Leader Humanitarian Settlement Program (HSP) oversees and coordinates the provision of services that support the settlement journey of eligible clients of the Humanitarian Settlement Program.

    • Lead the team to deliver HSP services including case management and orientation, ensuring KPIs and service level standards are met.
    • Ensure the provision of high-quality case management services to support eligible clients' journey to social participation, economic well-being, independence, personal well-being and community connectedness.
    • Ensure the delivery of appropriate and responsive orientation activities and group information sessions that aim to provide new arrivals with the basic skills and knowledge to allow them to independently access services.
    • Provide supervision, guidance, support and practice advice to staff in various aspects of service provision including; intake, case management, and orientation activities.
    • Undertake casework and group work within the position as required.
    • Liaise and report to Manager around all aspects of program delivery, including reporting and budgeting.
    • Provide day-to-day site management across designated sites and co-locations as required, including oversight of administrative, staffing, and operational matters, responding to crises as needed.
    • Respond to, and oversee, critical incidents and complaints as required.
    • Develop and maintain respectful and productive relationships with Lead contractor, key stakeholders/services, referral agencies, and community groups.

About you

  • Tertiary qualified in social work or another a relevant discipline
  • An understanding of, and commitment to, the needs of newly arrived migrant and refugee communities.
  • Strong familiarity of systemic and structural barriers that new and emerging communities can face in Australia and possible approaches for overcoming these, with regards to the areas of economic, social, and civic participation.
  • Demonstrated experience in case management, supporting clients with complex needs and managing a wide range of client crises
  • Experience in leading teams in a fast-paced environment in a relevant field.

Why MiCare?

  • Generous salary packaging benefits for the non-profit sector
  • Caring and supportive organisational environment
  • Dynamic and fast-paced environment, working with other passionate individuals
  • Opportunities for some flexible and hybrid work arrangements

MiCare requires a police check with no disclosable outcomes as well as current evidence of influenza and full three Covid-19 vaccinations

For enquiries please contact Jane Ashton on or

MiCare is a Child Safe organisation and is committed in everyday practice to ensure the safety and wellbeing of children.

MiCare says "NO" to Family Violence. We believe that everyone deserves to feel safe, respected, valued and treated as equals.

MiCare is committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.


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