Invoicing and Collections Specialist, Apac

2 weeks ago

Sydney, New South Wales, Australia NinjaOne, LLC Full time

About the Role

Location- Hybrid remote in Sydney, Australia (in office M/W/F)

What You'll be Doing

  • Responsible for managing subscriptions, establishing recurring and usage billing processes, initiating manual discounts and invoice adjustments, and handling billing discrepancies and disputes
  • Pursue customer collections on a daily basis with an emphasis on providing a high level of customer service
  • Run daily check deposits
  • Process customer credit card payments as needed
  • Generate and send customer statements monthly
  • Be proactive in resolving customer cases
  • Reconcile receivables balance/unpaid invoices
  • Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers
  • Resolve collections by examining customer payments plans, payment history, credit line
  • Support the monthend close reporting requirement related to A/R, deferred revenue and bad debt
  • Learn internal processes and workflows to assist the Sales team with questions or concerns

About You

  • 13+ years experience in invoicing and collections, preferably with 13+ years of accounting/financerelated experience with a SaaS company
  • High volume invoicing and collections is a plus
  • Bachelor's degree in Accounting or Finance is a plus
  • Proficient in Excel, as well as relevant software including NetSuite, Stripe and Salesforce
  • Exceptional interpersonal skills and ability to build relationships
  • Outstanding written and oral communication skills with a customer service mindset
  • Able to prioritize and balance multiple tasks with excellent time management skills
  • Extremely trustworthy, able to handle highly confidential information with discretion
  • Ability to work both independently and with a team in a global environment

About Us


NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints.

The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs.

NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.


What You'll Love

  • We are a collaborative, kind, and curious community
  • We prioritise your work/life balance offering a hybrid work environment and free inoffice lunches throughout the week
  • We reward your work with opportunity for growth and advancement
  • Grow personally and together with one of the fastest growing companies globally
  • Develop your skills through our renowned training platform
  • Receive competitive compensation
  • Collaborate with an amazing international workforce
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