Office Experience Manager

2 weeks ago

Mulgrave, Victoria, Australia Kmart Full time

Brighter Futures Start Here
We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.


With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll do every day.

Join our team in our unwavering promise to make everyday living brighter by providing great value products at the best prices for Australian and New Zealand families.

As a leader in the retail market, we're optimistic about our future and yours. We're changing at a rapid rate, giving you challenging work that you'll be proud of.

Join the team


Are you passionate about creating an exceptional office experience that fosters teamwork, stakeholder engagement, and a strong focus on values? Kmart is seeking an enthusiastic Office Experience Manager to join our Property team.

In this pivotal role, you'll ensure our office environment is maintained to the highest standard, supporting a culture of excellent communication, high customer service, and seamless teamwork.

If you thrive in a hands-on, fast-paced environment and have a knack for maintaining control of budgets and expenditures, we want to hear from you

This role is based in Kmart's National Office in Mulgrave and will report to the Head of Facilities.

What you'll be doing:

As an Office Experience Manager working at Kmart group, you will:

  • Provide exceptional customer service to internal team members to enhance their workplace experience.
  • Lead a small team supporting the needs of the office.
  • Be a key stakeholder in the relocation of the Kmart office, supporting the business to establish new office standards.
  • Support our merchandising teams with the movement, storage & management of product samples
  • Work with the National Office Safety Committee to provide a safe work environment for all team members and drive continuous improvement across the office environment.
  • Maintain the highest safety and security standards across the building by conducting daily checks and addressing risks.
  • Ensure all office spaces, including meeting rooms, utility rooms, breakout rooms, conference areas, and car parks, are always operational.
  • Oversee general building maintenance, ensuring cleaning services and repairs are actioned promptly and in line with compliance requirements.
  • Engage key stakeholders through monthly operations meetings with representatives from Corporate Affairs, P&C, IT, EAs, and more.
  • Lead by example with a handson approach, maintaining uptodate first aid and warden training, conducting regular meetings, and organizing trial evacuations.

To be successful in this role you will have:

  • 3-5 years of experience managing corporate office environments with a focus on facilities management and technical knowledge.
  • Proven ability to manage safe work environments and ensure compliance with OH&S and legislative requirements.
  • Strong communication and engagement skills to work effectively with stakeholders and team members.
  • A proactive approach to maintaining high standards of safety, security, and operational efficiency.
  • Experience in budget management and a commitment to minimizing expenditure while maintaining quality.
  • A collaborative mindset with a passion for continuous improvement and stakeholder engagement.
  • Ability to manage contractor relationships, ensuring compliance with policies and procedures.

Benefits we'll offer you:

  • Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 60% of your week in our National Office
  • A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks
  • A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products
  • Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health with over 60 suppliers
  • We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program
  • Free onsite parking when you're required to come into the office
  • We offer inclusive parental leave, a family room and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
  • A dynamic learning and support program
  • Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
  • Inhouse café that serves breakfast, lunch and includes a collaborative space to work in
  • A reflection room that can be used for prayer, meditation, or time for you
  • A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
  • Regular product sample sales with loads of discounted items to purchase
  • Wesfarmers is

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