Dental Lead

2 weeks ago

Melbourne, Victoria, Australia Royal Flying Doctor Service Full time
Work for Australia's most iconic and reputable charity

  • Manage the RFDS Victoria Dental Service
  • Permanent, full time, Richmond location with hybrid working flexibility
The organisation

When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback.

However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state.

While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.


Our services:

  • Help overcome the burden of distance
  • Enable people to receive care in their own community
  • Help people take control of their own health
  • Help overcome isolation.
The business unit:

RFDS Victoria's Primary Health Care team works in partnership with community health organisations across Victoria to deliver impactful services and improve the health and wellbeing of our rural communities.

We believe in creating opportunities so that all Victorians have the choice to access the essential health care services they deserve.




The position:

The Dental Lead will take a management approach to program establishment, service planning, health practitioner liaison, stakeholder relationship management and budget management to ensure effective and timely delivery of the RFDS Mobile Dental Service, fixed Clinic site service at Omeo and Smile squad.

They will be responsible for the management of staffing and the delivery of the dental service operations daily.

The Dental Lead has seven major accountabilities:
Clinical Governance –

  • Ensuring dental systems support certification to NSQPCH standards and ISO 9001
  • Overseeing service protocols to ensure alignment with best practice
  • Developing, conducting, reporting and actioning the Dental Clinic Audit program
  • Credentialing, Scope of Practice and supervision of staff
Service needs –

  • Preparing annual needs assessments as required for funding agreements
  • Developing and sustaining relationships with DHSV and other public oral health agencies
Service Design and Sustainability –

  • Overseeing Consumer Led Service design and integrate placebased solutions to improve dental service delivery and sustainability
  • Supporting sustainability through efficient billing practices that maximise revenue while working within contractual regulatory requirements
Work models and Workforce development –

  • Providing a strategic approach to Clinical match for clinical lead in Dental program
  • Onboarding, overseeing and coordinating clinical staff
Service Monitoring –

  • Managing waitlists and map demands for Dental
  • Overseeing clinical outcomes and Clinical variations
Stakeholder Engagement –

  • Overseeing consumer experience and engaging regional communities in health literacy
  • Initiating and building Clinical Support networks
Research –

  • Participating in publications and Conferences deemed relevant
  • Bringing an academic voice to the models of Dental Care at RFDS


Knowledge, skills and qualities required:

  • Experience in Dental environment strongly preferred
  • Oversight of clinical team – at least 2 years experience
  • Demonstrable knowledge of working in an accredited health service environment
  • Understanding of dental claiming/billing
  • Leading clinical risk management in a dental setting
  • Strong skills in staff supervision and development


Why join the
Royal Flying Doctor Service:

  • Work for Australia's most reputable charity (11 out of 12 years) and most trusted charity (last 3 years)
  • Work for your community helping overcome the burden of distance, enabling care in the community, helping people take control of their own health and overcoming isolation
  • Access to salary packaging for all employees
  • Supported opportunities to work at different locations across the state.
  • Great parental leave benefits



Mandatory requirements:

In line with RFDS Victoria's mandatory policies, all employees are required to undergo a National Police Clearance, hold a Working with Children Check and have 3 * Covid vaccinations and annual influenza vaccination.

This position will subject to further vaccination requirements and licenes.

Applications close on Wednesday 5 June 2024 at 5pm.


The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.

Please note all applicants require the right to work in Australia.

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