IT Service Desk Analyst

1 week ago


Brisbane, Queensland, Australia Ashurst LLP Full time

The Opportunity:


We currently have an exciting opportunity for an experienced Service Desk Analyst to join our global IT team in Brisbane on a 6 month fixed term contract.

You will work with the wider IT team playing an integral part in providing a professional IT support service to the firm with end-to-end management of software and hardware incidents and service requests.

A full job description including a breakdown of responsibilities can be found attached to the role on our careers page /en/careers

  • 12 years experience in a similar role analysing and troubleshooting IT incidents
  • Intermediate to Advanced skills in Microsoft Office O365 & Windows 10 workstation
  • Microsoft Active Directory Administration
  • Knowledge of Microsoft Windows Server and Record management (Worksite/filesite) or similar
  • Knowledge of remote working solutions, eg. VPNs and mobile technology
  • Work in accordance to ITIL processes and procedures
  • Excellent verbal and written communication skills
  • Strong customer service focus


At Ashurst, you'll have the opportunity to work in an environment that encourages learning and excellence with a highly professional global team.

*LI-Hybrid

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