Service Management

2 weeks ago

Sydney, New South Wales, Australia All Aussie Fire Pty Ltd Full time

At All Aussie Fire we offer a range of fire services in the Sydney area including, the Blue Mountains, Canberra, Ulladulla and Newcastle areas. Our diverse range of clientele span from strata works comprising from 1 unit to 200 units, real estate works, residential buildings, commercial premises, factory unit complexes, schools, childcare centres, family day-cares to clubs, pub, nursing homes and retirement villages. No matter what type of establishment you are in we can service your needs, no matter how big or how small the job. Our aim is to develop long-term relationships with our customers and to ensure that their essential fire services are certified, compliant and the risk to people and property are minimised. All Aussie Fire Pty Ltd will take the stress out of ensuring your establishment is fire compliant and certified in accordance with all relevant Australian Standards. Get in touch with our friendly team today to discuss our fire services in more detail.

The Role

All Aussie Fire is seeking an experienced and highly motivated Service Manager to lead our service department in the fire industry. The successful candidate will oversee the maintenance and servicing of fire safety equipment and systems, ensuring compliance with safety standards and customer satisfaction. This role requires strong leadership, organizational, and technical skills to manage a team of technicians and coordinate service activities efficiently.

Key Responsibilities:

  • Oversee the daily operations, ensuring efficient and effective service delivery.
  • Manage and schedule the maintenance, inspection, and repair of fire safety equipment and systems, including fire alarms, sprinklers, and extinguishers.
  • Supervise a team of service technicians, providing guidance, training, and performance evaluations.
  • Ensure all service activities comply with local, state, and federal fire safety regulations and standards.
  • Develop and maintain relationships with customers, addressing inquiries and resolving service-related issues promptly.
  • Maintain accurate service records, prepare reports on equipment status, and track service activities.
  • Monitor inventory levels of parts and equipment, and order supplies as needed.
  • Implement and improve service processes and procedures to enhance efficiency and customer satisfaction.
  • Stay up-to-date with industry trends, technologies, and best practices to ensure the highest level of service quality.

Ideal Profile

Requirements:

  • Bachelor's degree in business administration, management, or a related field preferred.
  • Proven experience as a Service Manager or in a similar role within the fire industry or related field.
  • Strong knowledge of fire safety equipment and systems.
  • Excellent leadership and team management skills.
  • Strong organizational and multitasking abilities.
  • Effective communication and interpersonal skills.
  • Problem-solving and decision-making capabilities.
  • Proficiency in using service management software and Microsoft Office Suite.
  • Valid driver's license and ability to travel as needed.

What's on Offer?

  • Work within a company with a solid track record of success
  • Leadership Role
  • Attractive salary & benefits

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