Current jobs related to Service Desk Support - Canberra, ACT - Fujitsu
-
IT Service Desk Support Specialist
1 week ago
Canberra, ACT, Australia HiTech Group Full time## IT Service Desk Support Specialist ### Job Summary We are seeking an experienced IT Service Desk Support Specialist to join our team at HiTech Group. As a key member of our IT department, you will be responsible for providing technical support and guidance to service desk staff and customers, resolving complex issues and escalating them when...
-
IT Service Desk Support Specialist
6 days ago
Canberra, ACT, Australia HiTech Group Full time## IT Service Desk Support Specialist ### Job Summary We are seeking an experienced IT Service Desk Support Specialist to join our team at HiTech Group. As a key member of our IT department, you will be responsible for providing technical support and guidance to our service desk staff and customers, resolving complex issues and escalating them when...
-
IT Service Desk Support Specialist
2 weeks ago
Canberra, ACT, Australia HiTech Group Full timeJob SummaryWe are seeking an experienced Service Desk Analyst to join our team at HiTech Group. As a Service Desk Analyst, you will be responsible for providing technical support and guidance to our service desk staff and customers, resolving complex issues and escalating them when necessary.Key ResponsibilitiesProvide technical support and guidance to...
-
Service Desk Support Specialist
3 days ago
Canberra, ACT, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light Australia. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our end-users, resolving technical issues, and ensuring that our customers receive the highest level of support.Key ResponsibilitiesProvide timely and...
-
Service Desk Support Specialist
1 week ago
Canberra, ACT, Australia Fujitsu Full time{"About the Role": "We are seeking a skilled Service Desk Analyst to join our team at Fujitsu. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, ensuring prompt resolution of incidents and service requests. You will work closely with our team to manage calls from initiation to resolution, ensuring the...
-
Service Desk Support Specialist
3 days ago
Canberra, ACT, Australia Fujitsu Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team at Fujitsu. As a Service Desk Analyst, you will play a critical role in providing technical support to our customers, ensuring prompt resolution of incidents and service requests.Responsibilities and Accountabilities:Provide technical support to customers, ensuring prompt resolution...
-
Service Desk Support Specialist
3 days ago
Canberra, ACT, Australia Ignite Recruitment Full timeWe are seeking a skilled Service Desk Analyst to join our team at Ignite Recruitment.This is a 12-month contract with 2 x 6-month extension options, located in the ACT. As an Australian citizen, you will be required to have a minimum baseline clearance.The successful candidate will have:Experience working in a technical IT Service Desk environment, with a...
-
Service Desk Support Specialist
6 days ago
Canberra, ACT, Australia Fujitsu Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team at Fujitsu. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, ensuring prompt resolution of incidents and service requests.Key ResponsibilitiesProvide Level 1 and Level 2 technical support following ITIL methodologyManage calls from...
-
Service Desk Support Specialist
5 days ago
Canberra, ACT, Australia Fujitsu Full timeAbout the RoleWe are seeking a highly skilled Service Desk Support Officer to join our team at Fujitsu. As a Service Desk Support Officer, you will be responsible for providing Level 1 and Level 2 technical support to our clients, following the ITIL methodology.Key ResponsibilitiesProvide technical support to clients via phone, email, and in-personUse...
-
Service Desk Support Specialist
3 days ago
Canberra, ACT, Australia Fujitsu Full time{"About the Role": "We are seeking a skilled Service Desk Support Officer to join our team at Fujitsu. As a Service Desk Support Officer, you will be responsible for providing Level 1 and Level 2 technical support to our clients, following the ITIL methodology. You will work closely with our team to resolve technical issues and provide excellent customer...
-
Service Desk Support Officer
2 weeks ago
Canberra, ACT, Australia Fujitsu Full timeAbout the RoleWe are seeking a highly skilled Service Desk Support Officer to join our team at Fujitsu. As a Service Desk Support Officer, you will be responsible for providing Level 1 and Level 2 technical support to our clients, following the ITIL methodology.Key Responsibilities:Provide technical support to clients via phone, email, and in-personUse...
-
Service Desk Support Specialist
2 weeks ago
Canberra, ACT, Australia Unisys Full timeJob Summary:We are seeking a highly skilled Service Desk Support Specialist to join our team at Unisys. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Act as a single point of contact for clients, providing 1st level IT support and resolving...
-
Service Desk Analyst
2 weeks ago
Canberra, ACT, Australia KBR Full timeAbout the Role:We are seeking a highly skilled Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to IT-related issues and requests.Key Responsibilities:Diagnose and resolve printer hardware, software, and operating...
-
Service Desk Analyst
4 days ago
Canberra, ACT, Australia Fujitsu Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Fujitsu. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, ensuring prompt resolution of incidents and service requests, and managing calls from initiation to resolution.Responsibilities and Accountabilities:Provide...
-
Service Desk Officer
3 days ago
Canberra, ACT, Australia Recruitment Hive Full timeService Desk OfficerWe are seeking experienced Service Desk Officers to join our team at a top-tier Federal Government Department. As a Service Desk Officer, you will be the initial point of contact for internal staff and partners seeking assistance with IT-related issues.Key Responsibilities:Provide prompt and courteous service to internal staff and...
-
Service Desk Officer
1 week ago
Canberra, ACT, Australia Recruitment Hive Full timeService Desk Officer ==================== We are seeking an experienced Service Desk Officer to provide technical support for a range of IT issues. The successful candidate will serve as the initial point of contact for internal staff and partners, providing prompt and courteous service. Responsibilities: * Log and track service requests and incidents...
-
Service Desk Officer
6 days ago
Canberra, ACT, Australia Recruitment Hive Full timeService Desk Officer ==================== We are seeking an experienced Service Desk Officer to provide technical support for a range of IT issues. The successful candidate will serve as the initial point of contact for internal staff and partners, providing prompt and courteous service. Responsibilities: ---------------- * Log and track service requests...
-
Service Desk Officer
1 week ago
Canberra, ACT, Australia Recruitment Hive Full timeService Desk Officer ==================== We are seeking an experienced Service Desk Officer to provide technical support for a range of IT issues. The successful candidate will serve as the initial point of contact for internal staff and partners, providing prompt and courteous service. Responsibilities: ---------------- * Log and track service requests...
-
Service Desk Analyst
1 week ago
Canberra, ACT, Australia KBR, Inc Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team at KBR, Inc. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key ResponsibilitiesDiagnose and resolve printer hardware, software,...
-
Service Desk Quality Coach
2 weeks ago
Canberra, ACT, Australia Unisys Full timeAbout the Role:We are seeking a highly skilled Service Desk Quality Coach to join our team at Unisys. As a key member of our Service Delivery team, you will play a critical role in ensuring the highest level of quality in our service desk operations.Key Responsibilities:Monitor and analyze Service Desk Analyst interactions with End Users and related tickets...
Service Desk Support
3 months ago
About the role
We are looking for several Service Desk Support Officers to assist our large Government client in managing a range of ICT capabilities to support ICT operations. This will include providing Level 1 and Level 2 technical support following ITIL methodology.
A Baseline security clearance is essential. There will be shift work commencing from 7am to 7pm with some weekend work required.
About you
Responsibilities and Accountabilities:
ITIL, ServiceNow Level 1 and 2 technical support following the ITIL methodology Usage of call centre and ServiceNow as a service management tool. Image devices following build procedures. Provide face to face floor walking assistance for users of Support the Digital Connect Program. Assisting staff backup personal data on departmental issued devices (both laptop and mobile) Follow asset management procedures Provide logistic support Document and escalate technical issues to specialist support teams Provide VIP and Exec support as required Document known issues and help provide input to document workarounds and knowledge articles.Requirements:
Baseline Security Clearance as a minimum. 1-2 years minimum in a similar role ideally within Government but not essential. ServiceNow and ITIL is highly regarded. Ability to work shift work from 7am 7pm and occasional weekends.Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in class reward and recognition programs flexible work, volunteering leave and more. We live our values of aspiration, trust and empathy, all day, every day.