Front of House Staff

1 week ago

City of Rockingham, Australia Rockingham Beach Fish and Chips Full time

As a Front of House Staff member at our Fish and Chips Shop, you will be the face of our establishment, providing exceptional customer service and ensuring a pleasant dining experience for all our patrons.


Before you attach your resume make sure to put following things.

1. Name

2. Address

4. What you do currently ?

5. Availability
Your primary responsibility will be to serve customers, take orders, and manage the overall dining area.


Your friendly demeanor, efficiency, and attention to detail will contribute to creating a welcoming and enjoyable atmosphere for our guests.


Responsibilities:

Customer Service:

Greet customers with a warm and friendly attitude, making them feel welcome as soon as they enter the shop.

Attend to customer inquiries, provide menu information, and offer recommendations as needed.

Order Taking:
Efficiently take customers' orders, ensuring accuracy and attention to special requests or dietary preferences.

Order Processing:

Transmit orders to the kitchen or back-of-house staff promptly and ensure timely delivery of food to customers' tables or takeaway orders.


Table Management:
Maintain a clean, organized, and well-presented dining area. Clear and clean tables promptly after customers have finished their meals.

Payment Handling:
Process cash, credit card, or digital payment transactions accurately and efficiently. Issue receipts to customers when necessary.

Upselling:
Familiarize yourself with the menu items and promote special offers or additional items to increase sales.

Customer Assistance:
Provide assistance to customers in carrying their takeaway orders or finding seating if needed.

Handling Complaints:
Address customer concerns and complaints professionally and promptly. Seek assistance from the manager if necessary to ensure customer satisfaction.

Hygiene and Food Safety:

Adhere to proper hygiene and food safety standards at all times, maintaining a clean personal appearance and following food handling guidelines.


Daily Operations:

Assist with opening and closing procedures, ensuring the shop is ready for business and clean-up duties are completed at the end of the day.


Teamwork:
Collaborate with kitchen staff and other team members to ensure smooth and efficient operations.

Knowledge Upkeep:
Stay informed about the menu, special offers, and any changes in policies or procedures.

Requirements:

  • Previous experience in a similar frontofhouse role or customer service position is advantageous but not always required.
  • Excellent communication and interpersonal skills.
  • Friendly and approachable demeanor with a passion for delivering outstanding customer service.
  • Ability to multitask and remain calm under pressure.
  • Basic math skills for processing payments and giving change.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Physical stamina to stand and walk for extended periods.
  • Knowledge of food safety and hygiene practices is a plus.


Join our team at Rockingham Beach Fish and Chips and be a part of creating a delightful dining experience for our valued customers.

If you have a positive attitude, great customer service skills, and love working in a fast-paced environment, we'd love to hear from you.


Job Type:
Casual

Schedule:

  • Shift work

Work Authorisation:

  • Australia (preferred)

Location:

  • Rockingham, WA 6168 (preferred)

Work Location:
In person

Application Deadline: 10/03/2024

Expected Start Date: 04/03/2024

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