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Medical Receptionist

3 months ago

Penrith Municipality, Australia Penrith Specialist Services Full time

Penrith Geriatric Specialist Service.

Job Description - Medical Receptionist
We are a practice with a personel touch.

We would welcome a well presented, hardworking, reliable, flexible, punctual medical receptionist, who is warm, empathetic, and friendly especially towards elderly patients.


Essential Criteria:

  • Excellent interpersonal and communication skills
  • Ability to work under supervision or independently / as part of a team
  • Ability to multitask, prioritise, organise and work at a fast pace
  • Demonstrated commitment to ongoing professional development
  • Willingness to learn on the job
  • Experience working as a receptionist or similar role in the past or experience working in a team
  • Ability to use own initiative
  • Demonstrated commitment to quality patient service

Your responsibilities will include:

  • Open and Close clinic as per set procedure
  • Greet patients and other callers in a professional and courteous manner
  • Ensure the front desk is attended to at all times during operating hours, organise cover if you need to leave the desk
  • Acknowledge and receive all incoming patients and process their details to the computer software.
  • Manage patient expectations in terms of waiting times and inform of delays
  • Make appointments for patients
  • Accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and uploading of all documents.
  • Check and update patient information on patient's medical records, NOK / alternative contact information must be documented.
  • Ensure GP referral letters are up to date for the claims.
  • Advise patients on billing policies, complete bulk billing procedures, process payments and receipts, follow up on bad debts
  • Organise Specialist referrals
  • Manage daily incoming and outgoing mail, faxes, type and upload all relevant documents.
  • Ensure medical records are managed confidentially and efficiently
  • Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
  • Attend to patient enquiries, answer all telephone calls promptly in a professional and courteous manner, attend to the messages left from previous days and pass on any messages promptly to the appropriate person
  • Photocopying, routine cleaning and stocking tasks.
  • Keep work areas and consultation rooms tidy and in an orderly fashion including the cleanup of spills if necessary.
  • Preparation of specialist consulting / clinic rooms. Ensure documents in consultation rooms are photocopied and filled in, ensure sufficient storage of required paperwork.
  • At all times maintain the confidentiality of patient personal and financial information.
  • Complete recalls.
  • Support the daytoday operations of the medical centre.
  • Typing of letters and reports as requested
  • Flexible to do any workrelated adhoc or miscellaneous jobs as requested
  • Experience using medical software is desirable.
having a Current Working with Children clearance and Current First Aid/CPR certificate are suggested


If you would like to become part of the team and meet the requirements and criteria above, please forward your resume, along with a cover letter addressing the selection criteria.


Job Types:
probation 3-month in view of a permanent part time contract, renewal yearly basis

Salary:
$21.00 per hour starting rate

Schedule:
16 hrs per week ; 8 hrs on Mondays and Wednesdays am

  • 5.30 pm )

Work Remotely:
No

Job Types:
Part-time, Permanent, Contract

Contract length: 12 months

Part-time hours: 16 per week

Salary:
From $21.00 per hour

Schedule:

  • Day shift

COVID-19 considerations:

COVID-19 considerations:
Staff must be fully vaccinated or booked to be vaccinated soon, have surfaces sanitised and disinfected, adhere to NSW heath rules and regualtions

Work Location:
In person