Credit Management Executive

1 week ago

Melbourne, Victoria, Australia Optus Full time

Credit Management Executive:

Date:20-Mar-2023

Location:
Melbourne, Australia

Company:
Singtel Group

So, why Optus?
At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.


Are you ready?


The Credit Management Executive, Collections is responsible for the timely collection of overdue accounts and for ensuring that accounts are collected in accordance with established guidelines and agreed terms resulting in improved cash flow and reduced bad debt write-offs.

This role will be responsible for managing our corporate accounts only.

Please note this role will be for a 6 month fixed term contract.

Key responsibilities include:

  • Collection of outstanding accounts in accordance with company policy
  • Ensure actions taken to recover overdue amounts are clearly noted on all customer accounts. This includes the requirement to audit the standard of notes recorded
  • Establish satisfactory payment patterns for accounts, in accordance with performance standards
  • Review overdue accounts on a daily basis to ensure accounts are trading within the agreed trading terms

What makes you perfect for the role?

  • Solid experience in a similar Collections Role
  • Exposure to the delivery of 360 degree feedback
  • Ability to demonstrate a high level of creativity and compassion to achieve a high level of service standard, in both Customer Service and the Collection of Overdue Accounts
  • Previous experience working in Telco or a large complex organisation advantageous
  • High level interpersonal skills including demonstrated verbal and written communication skills necessary to communicate effectively at all levels, with team members, customers and members of other work groups
  • Proven problem solving skills to ensure problems are efficiently and effectively resolved to the satisfaction of the customer and in accordance with Optus objectives


As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter.

It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment.

In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19, and will require vaccination for certain roles as well as access to Optus workplaces.

Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.

Optus is a place where we let you do you.

Whether you'll be working in our corporate offices or in a retail store, we're a highly collaborative workplace, and offer a range of perks such as:

  • A competitive salary
  • Discounts on products and services
  • Ongoing training, mentoring and development opportunities
  • Up to five days of Volunteer Leave per year
  • Blended Ways of Working
We understand that flexibility means different things to different people.

We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working and job share.

Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

Please no recruitment agencies, we'll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

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