Concierge

2 weeks ago

Surfers Paradise, Queensland, Australia Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

About the role
Start your journey with the JW Marriott Gold Coast Resort & Spa as a Concierge Porter.

Reporting to the Concierge Team Leader and Chief Concierge, you will be providing our guests with memorable arrival and departure experiences in a fast-paced environment.

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures.

When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay.

We want to build an experience that is memorable and unique from start to finish.

Our Concierge takes the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences.

They are empowered to move about their space and do what needs to be done.

Critical responsibilities:

  • Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physicallyimpaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.
  • Communicate recommendations in a way that builds excitement and interest among guests and associates.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
  • A genuinely warm & welcoming demeanour
  • A driver QLD licence
  • Excellent communication skills
  • Availability to work weekends and night shifts
  • A passion for the industry, a want to be the best in service and the best in lifestyle
  • A warm, peopleoriented demeanour
  • A teamfirst attitude
  • A gift for paying attention to the smallest details
  • RSA
The Benefits

  • Enjoy the benefits of:
  • Unlimited strategic development and career opportunities
  • Generous accommodation and food and beverage discounts including all properties within the Marriott International group
  • Recognition programs to keep you motivated
  • The best hotel training opportunities provided
  • Wellbeing and mindfulness programs to ensure you stay healthy
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar a

  • Concierge

    4 weeks ago

    Surfers Paradise, Queensland, Australia Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementConciergeAbout the CompanyMarriott International portfolio of brands includes JW Marriott alongside 29 other Marriott...

  • Concierge

    1 month ago

    Surfers Paradise, Queensland, Australia Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementConciergeAbout the CompanyMarriott International portfolio of brands includes JW Marriott alongside 29 other Marriott...

  • Client Concierge

    2 weeks ago

    Surfers Paradise, Queensland, Australia AccorHotels Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Concierge

    2 weeks ago

    Surfers Paradise, Queensland, Australia Accor Apartments & Realty Full time

    Peppers Soul Surfers Paradise is centrally located within the tourism hot spot of Queensland's Gold Coast and within walking distance of the light rail. Peppers Soul towers above the ocean short offering a selection of one, two and three Bedroom apartments over 77 levels. Guests can enjoy sweeping vistas of the famous Surfers Paradise beach from their rooms...

  • Client Concierge Group Reservations

    2 weeks ago

    Surfers Paradise, Queensland, Australia Accor Apartments & Realty Full time

    We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor's integrated hotel ecosystem is among the most diversified in the sector, consisting of...

  • Talent and Culture Administrator

    2 weeks ago

    Surfers Paradise, Queensland, Australia AccorHotels Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Hotel Property Operations

    2 weeks ago

    Surfers Paradise, Queensland, Australia AccorHotels Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Allres Reservations Consultant

    2 weeks ago

    Surfers Paradise, Queensland, Australia AccorHotels Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Finance Officer

    2 weeks ago

    Surfers Paradise, Queensland, Australia AccorHotels Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Allres Consultant

    2 weeks ago

    Surfers Paradise, Queensland, Australia AccorHotels Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Junior IT Service Desk Technician

    2 weeks ago

    Surfers Paradise, Queensland, Australia AccorHotels Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Reservations Payment Specialist

    2 weeks ago

    Surfers Paradise, Queensland, Australia Corporate Head Office Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Corporate Compliance Paralegal

    2 weeks ago

    Surfers Paradise, Queensland, Australia AccorHotels Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Refurbishment Administrator

    2 weeks ago

    Surfers Paradise, Queensland, Australia AccorHotels Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Accounts Payable Officer

    2 weeks ago

    Surfers Paradise, Queensland, Australia Accor Apartments & Realty Full time

    We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor's integrated hotel ecosystem is among the most diversified in the sector, consisting of...

  • Revenue Analyst

    2 weeks ago

    Surfers Paradise, Queensland, Australia Accor Apartments & Realty Full time

    We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor's integrated hotel ecosystem is among the most diversified in the sector, consisting of...

  • Sales Coordinator

    2 weeks ago

    Surfers Paradise, Queensland, Australia Accor Apartments & Realty Full time

    We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor's integrated hotel ecosystem is among the most diversified in the sector, consisting of...

  • Accounts Receivable Officer

    2 weeks ago

    Surfers Paradise, Queensland, Australia Accor Apartments & Realty Full time

    We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor's integrated hotel ecosystem is among the most diversified in the sector, consisting of...

  • Accounts Receivable Manager

    2 weeks ago

    Surfers Paradise, Queensland, Australia Accor Apartments & Realty Full time

    We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor's integrated hotel ecosystem is among the most diversified in the sector, consisting of...

  • Payroll Officer

    2 weeks ago

    Surfers Paradise, Queensland, Australia Accor Apartments & Realty Full time

    We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor's integrated hotel ecosystem is among the most diversified in the sector, consisting of...