Ward Clerk

2 weeks ago

Melbourne, Victoria, Australia Northern Health Australia Full time

About Northern Health:


As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home.

Our reputation of community minded, inclusive and progressive is matched to none.

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour's drive from the CBD, Melbourne's North is fast becoming the place to be

The role:


An exciting opportunity exists for enthusiastic
Ward Clerks to join the ever growing Ward Clerk Workforce based at Northern Hospital in Epping.

We currently have up to 176 hours available (including 48 hours fixed term until 2 July 2023 and 40 hours fixed term until 30 September These shifts could vary across Monday to Sunday from 7.30am to 9.30pm.

Some of the shifts involve weekends and you could be working every second weekend as our preference is not to roster every weekend.

These positions are located on our General Wards, General Operating Theatre and Hospital in the Home (HITH). We operate on a fixed fortnightly roster.


As a
Ward Clerk, you are responsible for providing administrative support and assistance to patients and their families upon their arrival at the hospital.

You will also assist clinical teams by coordinating the necessary clerical requirements for patients' admission to discharge.

Responsibilities of this job include:

  • Patient movement scheduling processes to ensure appropriate bed management and utilisation
  • Managing incoming and outgoing calls at the front reception desk
  • Verifying patient registration information upon admission
  • Provide timely and accurate information to queries by patients, visitors, and other staff and departments
  • Work alongside and support clinical staff, patients, and visitors to ensure a smooth hospital experience for patients
  • Compilation and management of patient clinical documentation

To be successful in this role you will have:

  • An enthusiastic personality with a strong administrative skillset and a passion for customer service who enjoys being part of a busy environment
  • Attention to detail and ability to multitask and be highly organised
  • Good work ethic and initiative
  • The ability to converse and be empathetic while managing a busy flow of admissions and discharges
  • Strong communication and interpersonal skills, comfortable working in a team of clinical and nonclinical staff
  • Demonstrated computer literacy, including the Microsoft Office suite of programs
  • Experience in a medical setting will be highly desired, though not essential
  • Experience with Patient Administration Systems
  • Willing to learn and grow within the hospital

Next Steps...
If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the 'Apply' button and follow the prompts.

For further details, please refer to the Position Description, or alternatively contact
:Shani Radford, Ward Clerk Manager on

Applications close 21 March 2023.

Why work at the Northern Health?
We offer a range of benefits to support and reward staff both personally and professionally, which includes:

  • Health and Wellbeing programs, including our 'Thrive' program
  • Flexibility in the workplace and extra leave options and support
  • An inclusive and culturally safe space
  • State of the art facilities and campus partnerships
  • A commitment to ongoing professional development through our 'Learning Labs'
  • Access to salary packaging, EAP and our online library
For a glimpse of life at NH, click here.

  • Work with us Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged._
  • All employees of Northern Health must comply with the health service's Staff Health / Workforce Immunisation procedure (as amended from time to time) together with any relevant State Government and Departmental directives. This requires all employees to be vaccinated for various diseases such as, but not limited to influenza and Covid19._

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