Duty/Venue Manager

1 week ago

Rooty Hill, New South Wales, Australia Rooty Hill RSL Full time

Are you a natural leader with a passion for delivering exceptional customer service and maintaining high operational standards? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we have the perfect role for you

West HQ is seeking a dedicated and experienced Venue Manager to oversee the day-to-day operations of our premier entertainment and leisure destination. As a Venue Manager, you will play a pivotal role in ensuring the smooth running of our venue, maintaining the satisfaction of our guests, and upholding the highest standards of service excellence and compliance.

Key Responsibilities:

Handle all escalated customer queries and complaints with diplomacy and tact, ensuring prompt resolution and maintaining customer satisfaction. Oversee the appearance and performance of all club staff and club facilities, ensuring that a high standard is maintained at all times to enhance the overall guest experience Deliver professional customer service to maintain and retain members, creating a welcoming atmosphere and fostering long-term relationships with our valued customers. Ensure that all incidents and injuries are reported promptly, following proper procedures, and assist in conducting investigations as necessary to maintain safety and security within the venue. Lead by example, proactively communicate and reinforce operational, legislative and regulatory requirements, taking appropriate action when breaches of policy and procedures occur. Provide first aid to staff and customers as needed. Act as the Chief Warden and RSA Marshall for the Club.

What you will need to be considered?

Previous experience in a similar role within the hospitality or entertainment industry. Strong leadership skills with the ability to mentor, motivate and develop team members. Excellent communication and interpersonal skills, with the ability to handle challenging situations with professionalism. Excellent conflict resolution abilities. A proven ability to problem solve and troubleshoot. Demonstrated sound judgement and accurate decision making ability. Current RSA, RCG, and Advanced RCG certifications. Valid First Aid, CPR and Advanced Resuscitation Certificates. Relevant Diploma / Degree qualifications (desirable). Willingness to work a roster with a variety of shifts including; mornings, afternoons, nights, over nights, weekends and public holidays.

Why Join West HQ?

At West HQ, we pride ourselves on fostering a supportive and inclusive work environment where innovation and excellence are celebrated. As part of our team, you'll have the opportunity to work alongside passionate professionals in a dynamic and exciting industry.

Benefits include:

Complimentary meal in our comfortable staff room Free gym membership and pool access Staff discounts across the precinct, including F&B and accommodation Rewards & Recognition program and birthday treat Onsite secure parking Health & Wellbeing initiatives Ongoing training and development opportunities.

If you're ready to take on a new challenge and make a real impact in a thriving entertainment destination, apply today

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