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Venue Manager- Fixed Term
3 months ago
This opportunity is available for current West HQ Employees only.
This position requires a customer service focused leader, who understands the importance that the Venue Manager role has in ensuring that the business runs smoothly, and that regulation and compliance obligations are met.
About the role:
In this role you will be responsible for ensuring that there is consistent and quality service to members and guests with a focus of customer satisfaction, security, and regulation compliance.
In addition, this role is also a point of escalation for incidents and issues that may arise throughout the precinct.
Who's right for the job?
This role is an excellent opportunity for someone looking to develop their knowledge of Club operations and taking the next step in their Hospitality career.
The ideal person will be self-motivated with proven ability to think fast on their feet and deliver exceptional customer service.
Venue Manager duties include:
- Handling all escalated customer queries and complaints with diplomacy and tact.
- Monitoring the appearance and performance of all club staff and club facilities, ensuring that a high standard is maintained at all times.
- Delivering professional customer service to maintain and retain members.
- Acting as an information point.
- Ensuring all incidents and injuries are reported and assist in conducting investigations.
- Providing first aid to staff and customers as needed.
- Acting as the Chief Warden and RSA Marshall as required.
- Leading by example and where breaches of policy and procedures occur and take appropriate action required.
- Proactively communicate and reinforce operational requirements, standards of excellence and changes.
- Enforce Legislative compliance including Club entry.
- Organise and delegates tasks and responsibilities to staff as required.
What you will need to be considered?
- A good work history and proven strong performance in your current role.
- A proven ability to problem solve, think quickly, investigate and troubleshoot.
- Exceptional customer service skills with the ability to confidently manage escalated customer service issues effectively and efficiently.
- A clear communication style and effective leadership style.
- Demonstrated sound judgement and accurate decision making ability.
- Exceptional interpersonal skills with the ability to build rapport across all levels.
- Prior experience as a Venue Manager is advantageous (nonessential).
- Ability to work in a fast paced environment, remaining calm under pressure.
- Ability to manage staff related issues, enforcing relevant policies and procedures.
- Strong computer skills including outlook, Microsoft word, excel.
- RSA & RCG Competency Card.
- Advanced First Aid and CPR.
- Willingness to work a roster with a variety of shifts including; mornings, afternoons, nights, over nights, weekends and public holidays.
