CX Designer

2 weeks ago

Melbourne, Victoria, Australia Origin Energy Full time

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  • Lead discovery, design and delivery of the future Origin's app experience

Delivering good energy starts from within

It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're always looking for better ways to deliver for our customers – and for our people.

About the role:

At Origin, we're in the process of transforming the way we serve our customers to make sure we're providing outrageously good experiences for both our customers and our staff. You'll take on this role at a critical time for Origin as we focus on uplifting our experiences across our digital channels.

Reporting into CX Design Lead, Service, As Senior experience designer you'll be responsible for leading discovery, design and delivery of the future Origin's app experience.

Why this role matters:

  • Working collaboratively with a multi-disciplinary team to understand the vision and help define the path forward for our service and a strategy for the user experience.
  • Leading the team through the design process from research to solution exploration, testing and recommendations.
  • Creating artefacts to communicate your findings including prototypes, user flows and journey maps.
  • Providing direction to the broader team of BAs, UI design, Content and Tech to ensure the best possible experiences are achieved as your solutions progress through delivery.
  • Implementing repeatable approaches (design patterns, templates, guides) across the digital design practice to minimise cost and complexity.

What will you bring?

  • Excellent understanding of design principles, design-thinking methodology and user-research
  • Ability to use programs such as Figma, Miro, Asana and Confluence (or an ability to learn quickly).
  • Demonstrated ability to take complex challenges and produce solutions that are simple and clear to customers.
  • Outstanding design skills with a passion for ensuring a seamless and consistent experience.

So, why join us?

  • Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
  • Hybrid working environment, opportunity to connect with your team in our CBD office while working from home 2/3 days a week
  • Competitive salary + annual performance bonus + performance based reviews
  • Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
  • Free and confidential counselling for employees and family members.
  • A great high energy team, that encourages interesting, rewarding, and engaging work

For more information, please contact Allison Wright , quote Requisition ID 86405 or apply now.

Origin - Where good change happens

At Origin, we're powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.

To learn more about who we are, and what we do, visit our website:

You will be required to meet Origin's employment criteria which may include a criminal history check and pre-employment medical (including drug & alcohol testing).

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.

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