Outlet Manager

1 week ago

Melbourne, Victoria, Australia King Living Full time
Newly created showroom, be part of our pre-opening team

  • Supportive global team with ongoing training
  • Competitive remuneration and great commission
Since 1977,

King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, China and Thailand.

At

King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

The Opportunity


We are looking for an experienced, organised and forward-thinking Outlet Manager to lead, mentor and motivate our newly created team in Sunshine.

As one of our

King Living brand ambassadors, you are personable, positive, dynamic, proactive, and easily engage with your team, key stakeholders and customers, building strong relationships to deliver the best customer experience.


In this key role, you will actively lead the team from the front to achieve sales targets, ensure the smooth running of the outlet which is a 7 day operation, manage our people and stock management.


Your success will come from your ability to build a collaborative team who are passionate about our products and through ongoing product training and knowledge, provide customised solutions to suit each customers' home, family, and lifestyle.


_Full-time role (you will need to be available to work a day on the weekend)_

The Role:

  • Maintain and support the daily operation of the outlet according to King Living standards, following policies and procedures including WHS
  • Conduct daily team meetings to provide updates on pricing, packages, product changes, sales targets, and promotions
  • Continuously develop the outlet's sales operations to optimise turnover, to present the outlet and our product to the highest standard and to provide outstanding customer service
  • Effectively manage the team to achieve business goals, whilst facilitating ongoing product and sales training, whilst building a strong, collaborative culture
  • Complete team rosters in advance (considering employee availability & leave requirements, as well as rostering high performers at peak periods) and communicate to all employees.
  • Liaise and help to facilitate the smooth running of stock replenishment in partnership with our supply chain team
  • Establish and build customer relationships and manage and resolve all customer complaints as required
  • Ensure all marketing material is set up in line with Marketing and Brand requirements including window decals and POS
  • Be across our competitor product offerings and promotions

About You:


To be successful you will be confident with customers, experienced and focused in leading/supporting and managing a team, be driven to achieve, great with training and product knowledge, and be a fantastic salesperson.


  • Previous experience in a similar role managing a premium brand
  • You are customer obsessed
  • Strong mentoring and coaching leadership style to promote, motivate and build a cohesive team culture
  • Demonstrated leadership in organising and managing a team, performance management, selling skills, visual merchandising, operational routines and IT systems
  • Ability to understand store budgets, to effectively run an operational store
  • High attention to detail and able to problem solve, negotiate and influence to resolve issues, and think on your feet to deliver the best outcome to your team and customers
  • Experience working with têxtiles, furniture design or Interior Design (advantageous)
  • A team player who is flexible, and adaptable to assist the greater team when required
  • Resultsfocused with a mindset to continuously improve operations and to keep up to date with the latest trends, driving targets and developing your team to meet set campaigns
  • Confident communication skills, both written and verbal, with excellent professional presentation
  • Intermediate ability in computer skills, including the Microsoft Office suite and SAP.

King Living values innovation and creativity, and our people are at the very core of everything we do.

King Living is an ideal place to grow, develop and make the most of opportunities as we continue to grow.

King Living Benefits and Our Offer to You

  • Career development and ongoing product training
  • Supportive and friendly team environment with a true family feel
  • Generous employee, family, and friends 'product discounts
  • Discounted health insurance, retail brands and vouchers
  • Paid Parental leav

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