EUT Officer

The time tojoin Synergy has never been more exciting because you'll behelping us to deliver on our commitment towards becoming a net zerocarbon emission business by 2050.We areinvesting $3 billion in large-scale renewables development andcreating unlimited opportunities for our people to contribute tothe growth of innovative solutions in our operations as we invest.

This is your chance to help us transform the energy industry andbuild a more sustainable future for Western Australia.
Synergy isproud to be Western Australia's largest electricity generatorand energy retailer.

We deliver secure electricity to homes andbusinesses throughout the Southwest Interconnected System (SWIS)from Coral Bay in the north, to Kalgoorlie in the east, and toEsperance in the southClickhere to discover more about how Western Australia's energylandscape is evolving to become more sustainable.

RoleSummary:

The End UserTechnology Officer is an exciting Max-Term opportunity until March2025 in our End User Technology team based at our Perthoffice.

You willprovide 2nd level end user and technical support to Synergy'ssystems, audio-visual (AV), printers, desktops, laptops, mobiledevices and peripherals, as well as standard and approvednon-standard software.

This includesinstalling, troubleshooting, maintaining, and upgradinghardware/software and equipment while ensuring optimal performance.

The EUT Officer will provide end-user assistance where required, inperson, by telephone, or via remote support in a timely andprofessional manner.

Keyresponsibilities of the role include :
Provide2nd level hardware, software, AV, and network support toSynergy's staff across all sitesMaintain, support andprovision desktop hardware including PCs, laptops, mobiledevices, monitors, printers, peripherals, etcTravelto our generation and contact centre sites as required toprovide supportEnsureend users receive excellent levels of customerserviceUtiliseService Management tools to actively monitor tickets, maintainaccurate and timely information about the status of assignedjobs and resolve as per Operational Level Agreements(OLA)

Whatyou'll bring:

Degreeor currently completing a bachelor's degree in ComputerScience/ Engineering or Information Technology, InformationSystemsCurrentWA motor vehicle driver's licence endorsed ClassCProventrack record in a desktop support roleStrongknowledge of desktop operating systems specifically Windows10Soundpractical application of the ITIL frameworkWhatwe offer:Working foran employer of choice also means you will enjoy:Flexiblework arrangementsProfessional DevelopmentOpportunitiesPurchased AnnualLeaveBestpractice parental leaveClickhere for a full list of our benefitsEveryVoice MattersOur employeeshave a choice to work for Synergy and it's a choice werespect and value.

In addition to our focus on creating a greenerfuture, Synergy is committed to its 'people first'culture and providing an exceptional place to work where our peopleexperience a sense of belonging and have opportunities to learn andgrow.

We understandthat it is important for our workforce to reflect the diversity ofthe community in which we operate. We are proud to be recognised asan inclusive employer for by the Diversity Council ofAustralia.

Whatever your background or however you identify, pleaseapply if this is a role that would make you excited to come intowork every day.

Please if you require assistance withsubmitting your applicationSynergyreserves the right to close applications when a suitable pool ofcandidates is identified

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