Client Liaison Officer

7 days ago

Melbourne, Victoria, Australia Becks Wiggins Stokes Full time
Opportunity to join a leading provider of high-quality aged care

  • Rewarding position, first point of contact for clients
  • Competitive $$ and salary packaging on offer


Our client is seeking a dedicated and compassionate Client Liaison Officer to join their team based in the south east.

As a Client Liaison Officer, you will play a crucial role in delivering exceptional care to clients while serving as a proactive advocate for the organisation's services.


Your responsibilities will include troubleshooting, triaging, and providing comprehensive support to both existing and prospective clients in a client-centric manner.

If you are passionate about making a positive impact on people's lives and are skilled in communication and problem-solving, we'd love to hear from you

About the organisation:


A large and diverse NFP organisation with over 2,500 people working at over 50 sites throughout Victoria or based in the community, working in people's homes or from home.


Why you'll love working here:

  • Salary Packaging: Take advantage of salary packaging up to approximately $15,900 per year. This means you'll pay less tax and have increased disposable income
  • Easily accessible location: Conveniently located just off Eastlink, your daily commute will be hasslefree.
  • Professional development opportunities: Ample opportunities for upskilling and career growth.
  • A positive and supportive workplace culture: Work for an organisation that truly values it's employees
  • Purposeful and meaningful work: Make a difference in the lives of others
  • Employee Assistance Program (EAP): Support and guidance during challenging times
  • Paid Parental Leave

Key accountabilities:

  • Manage inbound and outbound calls
  • Deliver a seamless client experience that provides information and value for clients
  • Maintain accurate records and follow up on requests
  • Respond to referrals determining eligibility and priority
  • Update client management system
  • Provide information and advice to clients about service offerings
  • Identify solutions to meet client requirements
  • Communicate changes of scheduled services to clients and case managers
  • Build and maintain strong relationships with relevant stakeholders
  • Maintain and update external referral portals as required

About you:

  • Passionate about aged care
  • Great communication skills with the ability to communicate effectively and compassionately with people from diverse backgrounds
  • Exceptional customer service skills
  • Experience with managing a highvolume of client enquiries over the phone
  • Excellent time management and the ability to handle multiple priorities simultaneously
  • Strong computer literacy (Carelink+ desirable)
  • Problem solving ability with a solutions focused approach

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