Guest Services Concierge

1 week ago

Sydney, New South Wales, Australia Bank of Queensland Full time

About the Role

As Guest Service Concierge you will work closely with the Front of House Manager and will be the face and custodian of the BOQ client floor.

You'll be responsible for the welcoming of clients, guests and employees to the floor, providing a seamless experience upon arrival & departure.


The intention of the role is to ensure the client experience is delivered to the highest quality of service standards, whilst operating the space at maximum efficiency and productivity and providing guest services including storage of guest luggage, transportation assistance, directions, courier services, beverage offerings, relevant information about events and attractions in the local CBD area.


About you

  • Excellent communication skills
  • Ability to work unsupervised, as well as in a team
  • Ability to deal with several tasks, either in person or on the phone
  • Understand instructions and complete tasks in a timely manner
  • High attention to detail
  • Strong time management skills
  • Customer Service/concierge/catering experience would be ideal
  • Good working knowledge of Word and Excel

About Us

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.


BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.


BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve.


Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).


Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
  • 5 employee diversity network groups focusing on: First Nations Reconcilation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.


If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference:
BOQ02341

  • Guest Services Concierge

    1 week ago

    Sydney, New South Wales, Australia Bank of Queensland Full time

    About the RoleAs Guest Service Concierge you will work closely with the Front of House Manager and will be the face and custodian of the BOQ client floor. You'll be responsible for the welcoming of clients, guests and employees to the floor, providing a seamless experience upon arrival & departure.The intention of the role is to ensure the client experience...

  • Concierge Guest Relations Officer

    1 week ago

    Sydney, New South Wales, Australia CBRE Full time

    Posted- 05-Feb-2024- Role type- Full-time- Areas of Interest- Communications/Public Relations, Customer Service- Location(s)- Parramatta - New South Wales - Australia, Sydney - New South Wales - AustraliaBe part of a team and culture delivering world class customer experienceProvide responsive customer service to guests, stakeholders and clients.No weekend...

  • Guest Relations Concierge

    1 week ago

    Sydney, New South Wales, Australia AMP Limited Full time

    Guest Relations Concierge**12 Month Fixed Term ContractIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

  • Concierge Supervisor

    1 week ago

    Sydney, New South Wales, Australia Marriott International Full time

    Natural Talent Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. W Sydney is now casting for a Concierge Supervisor reporting to the Chief Concierge. If you are passionate and...

  • Assistant Chief Concierge

    1 week ago

    Sydney, New South Wales, Australia Shangri-La Hotels Full time

    Shangri-La SydneyShangri-La Sydney is situated in the heart of the historic Rocks district. With 564 guest rooms and suites, a luxurious Chi Spa, 4 food and beverage outlets and 18 conference and meeting rooms, this 5-star hotel is tailored towards both the corporate and leisure guest.Concierge is an integral part of the Front Office Team whose main...

  • Head Concierge

    1 week ago

    Sydney, New South Wales, Australia AccorHotels Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Concierge Supervisor

    1 week ago

    Sydney, New South Wales, Australia Echo Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Hotel Department Reporting to the Front Office Manager, the Concierge role offers an extraordinary opportunity to both lead and inspire the Concierge team. Put your skills and knowledge to the test to deliver a thrilling new era for either The Darling or The Star Grand Hotel at The...

  • Concierge Supervisor

    1 week ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementNatural TalentExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely...

  • Concierge Supervisor

    1 week ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementNatural TalentExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely...

  • Corporate Concierge

    1 week ago

    Sydney, New South Wales, Australia Gough Recruitment Full time

    Our client is an ASX-listed diversified property group. They specialise in retail, office, industrial and residential property. They are committed to their people and provide excellent working conditions on all of their assets.We believe that a great concierge can turn an ordinary visit into a memorable experience.Why Temp? A chance to earn top hourly rates...

  • Concierge

    1 week ago

    Sydney, New South Wales, Australia Hyatt Full time

    SummaryAbout Park Hyatt Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. About the Role A Concierge is responsible for answering...

  • Conierge - Etymon Concierge @ Aura

    1 week ago

    Sydney, New South Wales, Australia Etymon Projects Pty Ltd Full time

    Brand new luxury residential complex located in North Sydney Directly located near the brand new Victoria Cross metro station Opportunities for fulltime and casual concierge, with growth potentialWith a fresh approach to Concierge services and lifestyle concepts, Etymon Concierge is designed to elevate the standards and sophistication of residential...

  • Casual Concierge

    1 week ago

    Sydney, New South Wales, Australia Excel Building Management Full time

    Company Description**_EXCEL Building Management_** is a leading Building and Facilities Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services.We manage a large portfolio of high-profile clients based in Sydney and foster an environment of...

  • Night Concierge

    7 days ago

    Sydney, New South Wales, Australia Excel Building Management Full time

    Company DescriptionEXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney and foster an environment of transparency,...

  • Night Concierge

    1 week ago

    Sydney, New South Wales, Australia Excel Building Management Full time

    Company DescriptionEXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney.At Excel our hand-selected people are our...

  • Night Concierge

    1 week ago

    Sydney, New South Wales, Australia Excel Building Management Full time

    Company DescriptionEXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney and foster an environment of transparency,...

  • Night Concierge

    1 week ago

    Sydney, New South Wales, Australia Excel Building Management Full time

    Company DescriptionExcel Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets for over 22 years. Our core in-house services include Building Management, Concierge and Cleaning Services, and we manage a large portfolio of high-profile clients based in Sydney and foster an...

  • Concierge

    1 week ago

    Sydney, New South Wales, Australia New South Wales Treasury Corporation (TCorp) Full time

    TCorp provides best-in-class investment management, financial management, solutions and advice to the New South Wales (NSW) public sector. With A$109 billion of assets under management, TCorp is a top 10 Australian investment manager and is the central borrowing authority of the state of NSW, with a balance sheet of A$169 billion. It is rated Aaa (Stable) by...

  • Senior Butler – Guest Services

    1 week ago

    Sydney, New South Wales, Australia Hyatt Full time

    SummaryAbout Park Hyatt Sydney Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. We are looking for professional and friendly...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Hilton Full time

    Guest Service AgentThis Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.About West HotelWest Hotel Sydney, Curio Collection by Hilton is located near Barangaroo at 65 Sussex Street Sydney. West offers discerning corporate and leisure travellers a truly...