Gucci in Store Product Care Specialist

1 week ago


Melbourne, Victoria, Australia Groupe Kering Full time
Summary

About us

If you are a Dream-maker, this is the place for you.

Together, we'll create the real fabric of Gucci.

A community of people united by the same passion: breaking new ground in the fashion world and beyond.

We are currently seeking an In-Store Product Care Specialist to join our dynamic team in our Melbourne Chadstone Store.

Job Description:

  • Your opportunity_
To provide clients with excellent customer service to help build trust and retain client-relationships

  • How you will contribute_
  • Deliver excellence in retail experience and promote a consumercentric culture
  • Daily management of ticketing process ensuring all tickets are actioned in a timely manner
  • Examine customer issues and action according to Gucci policies and procedures to ensure consistency in aftersale care
  • Build longlasting relationships with clients
  • Guarantee proper floor coverage to handle any client queries regarding product quality
  • Work cross functionally with other departments in the business
  • Direct contact with Product Care Front Office team to manage client complaints regarding repairs and any impact it has had on customer experience
  • Assist in delivering training to other store employees on effectively managing client claims and the use of Gucci systems and tools
  • Advising the team of any product quality issues in morning briefings
  • Uphold Respect of Gucci Standards and Procedures/Guidelines
  • Perform any other duties assigned to you by management
  • Who you are_
  • Previous experience in customer service, luxury retail experience preferred
  • Clientcentric mentality
  • Computer proficient (Microsoft Suite) and internet savvy
  • Drives to meet and exceed sales goals and customer expectations
  • Outstanding luxury selling behaviours listening and responding to customer needs to delivery outstanding service
  • Why work with us?_


This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.

Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

Job Type

Regular

Start Date

Schedule

Full time

Organization

GUCCI AUSTRALIA PTY LTD

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