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Gucci in Store Product Care Specialist
1 week ago
About us
If you are a Dream-maker, this is the place for you.
Together, we'll create the real fabric of Gucci.
A community of people united by the same passion: breaking new ground in the fashion world and beyond.
We are currently seeking an In-Store Product Care Specialist to join our dynamic team in our Melbourne Chadstone Store.
Job Description:
- Your opportunity_
- How you will contribute_
- Deliver excellence in retail experience and promote a consumercentric culture
- Daily management of ticketing process ensuring all tickets are actioned in a timely manner
- Examine customer issues and action according to Gucci policies and procedures to ensure consistency in aftersale care
- Build longlasting relationships with clients
- Guarantee proper floor coverage to handle any client queries regarding product quality
- Work cross functionally with other departments in the business
- Direct contact with Product Care Front Office team to manage client complaints regarding repairs and any impact it has had on customer experience
- Assist in delivering training to other store employees on effectively managing client claims and the use of Gucci systems and tools
- Advising the team of any product quality issues in morning briefings
- Uphold Respect of Gucci Standards and Procedures/Guidelines
- Perform any other duties assigned to you by management
- Who you are_
- Previous experience in customer service, luxury retail experience preferred
- Clientcentric mentality
- Computer proficient (Microsoft Suite) and internet savvy
- Drives to meet and exceed sales goals and customer expectations
- Outstanding luxury selling behaviours listening and responding to customer needs to delivery outstanding service
- Why work with us?_
This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.
Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.Job Type
Regular
Start Date
Schedule
Full time
Organization
GUCCI AUSTRALIA PTY LTD
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