Customer Service Representative

1 week ago


Logan Central, Queensland, Australia Maxima Full time

$39p/h + super:

-
Be part of a Local Government department:


  • Logan Central
Maxima's Recruitment Services are seeking multiple Customer Service Representatives for a position with their Local Government client.


This is a temporary assignment working full-time hours, commencing mid February through to June 2024, with the possibility of extension.


About the Company
Our client is the 7th largest local government in Australia, providing community services and facilities to almost 314,000 residents. With 1,700 employees, their vision remains the same - to deliver an innovative, dynamic city of the future.

About the Role
Deliver best value front-end customer services in person, by telephone and via electronic media through our customer service centres.

Key responsibilities:

  • Providing a high standard of customer service to our external and internal customers alike in an accurate, appropriate and efficient manner
  • Identifying and assessing requests for information and/or services and responding based on information available in the Customer Service knowledge databases
  • Researching and seeking out information required by customers in the most direct and efficient manner and/or escalate customer request to a Team Leader if necessary
  • Processing payments received from customers in accordance with Council procedures and policies
  • Assisting with processing of customer requests via social media and the council app.

About You

  • Demonstrated customer service skills with extensive experience in a contact customer service centre
  • Demonstrated high level of written and oral communication skills including the ability to communicate effectively with customers and diffuse escalated situations both in person and over the phone
  • Demonstrated effective research skills and the ability to rapidly acquire knowledge of Council operations
  • Relevant Customer Service qualification such as (but not limited to) Certificate III or IV in Customer Contact would be highly regarded.

Benefits of joining Maxima's temporary recruitment services:

  • Subsidised Skin Cancer checks
  • Free yearly flu shots
  • Employment Assistance Program
  • Ongoing monitoring and support

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