ICT Application Support Specialist

2 weeks ago

Alice Springs, Northern Territory, Australia Amentum Full time

Solving What's Next

ICT Application Support Specialist | Alice Springs, NT - Australia

Amentum is a leader in global engineering, project management and solutions integration, trusted to modernise the most critical missions anywhere in the world. Driven to create a safer, smarter, cleaner world, we innovate as a team of inventive doers passionate about making a difference. Underpinned by a strong culture of ethics, safety and inclusivity. Amentum is fiercely committed to operational excellence and successful execution.

Are you seeking a career that offers a healthy work-life balance, a friendly company culture, and engagement with a supportive community?

Amentum has an exciting opportunity for a full-time ICT Application Support Specialist to join their team in Alice Springs, NT - Australia.

It is a condition upon your application that candidates are Australian or US citizens to obtain and retain the appropriate level of security clearance and medical clearance applicable to each role.

THE ROLE

The Application Support Specialist's primary functions include:

· Analyze, evaluate, modify, configure, test and implement site-wide information systems

· Support of Operating Systems.

· Responds to user and system problems.

· Prepare application system specifications.

· Identify, plan, implement and coordinate system upgrades, enhancements or maintenance

RESPONSIBILITIES

  • Provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications.
  • Maintain and configure virtual servers and hardware.
  • Resolve user hardware and software problems with printers, laptops and desktop PCs.
  • Maintain and configure Cisco Call managers, VoIP phones and user accounts.
  • Maintains accurate inventory of all IT equipment including networks configurations and drawings.
  • Sets up computers with software, security patches, email accounts, security and network connection settings.
  • Provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems.
  • Correct system network problems and coordinate corrective action with third party vendors where applicable.
  • Support remote access issues with FTP, RDP or VPN.
  • Document Information Technology procedures and generate manuals for custom applications.
  • Contacts and follows up with Information Technology vendors and consultants
  • Provides low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL.
  • Researches and negotiates pricing in order to make Information Technology purchases with multiple vendors
  • Build and maintain a strong relationship with internal and external customers.
  • Employee may be required to perform duties outside the scope of this document but within trained capabilities.

QUALIFICATIONS

Essential Desirable

  • CompTIA Security + Certification
  • Formal qualifications in Computer Science or
  • Information Technology
  • Extensive knowledge of MS Windows, VMWare and Linux Operating Systems.
  • Understanding of TCP/IP and networks.
  • Strong interpersonal skills and the ability to work with non-technical people over the phone and in person.
  • Strong problem-solving skills and a willingness to learn new technologies.
  • Ability to work in a team environment.

Desirable

  • MCSE/MCSA, Redhat Linux certification.
  • Network + Certification.
  • ITIL Foundations certificate. VMWare certification
  • Knowledge in Microsoft Applications.
  • Knowledge of HTML, xHTML, CSS, MySQL, PHP, JSP, Oracle helpful.
  • End-user support skills.
  • Ability to learn quickly.

WORK ENVIRONMENT, PHYSICAL DEMANDS, AND MENTAL DEMANDS

Working at the facility, a reasonable level of fitness is required and the ability to adapt to changing priorities and a willingness to be flexible is essential.

  • Ability to lift up to 10 kg independently.
  • Able to coordinate the actions of a small team.
  • Demonstrated preparedness to step up and take charge.
  • Function in a hot desert environment.

STATEMENT OF WORK REQUIREMENTS

  • At least 18 years of age.
  • Able to fluently read, write and speak English
  • Australian or US citizen

EHS REQUIREMENT

All Amentum personnel are responsible for understanding and complying with all site environmental, health and safety requirements. While Amentum is responsible for providing a safe workplace and is responsible for ensuring compliance with requirements of the Handbook, each person is responsible for:

  • Completing work tasks in a safe manner
  • Reporting any unsafe acts or conditions to their supervisor and/or PMO/EHS Manager
  • Continuous adherence to the environmental, health and safety procedures outlined in the Handbook during the performance of their work
  • Red-Carding a Job - Employee right and responsibility to "STOP WORK" if a job is unsafe or possess a danger to the environment

For further information contact

Applicants will be required to undertake pre-employment checks which include referee checks, criminal History checks, a pre-employment medical assessment and drug test.

Applicants must be Australian citizens or USA citizens who are able obtain and retain the appropriate level of security clearance and medical clearance, applicable to each role.

It is a condition of employment that employees are Australian citizens or USA citizens to obtain and retain the appropriate level of security clearance, applicable to each role as the employee will be required to obtain a security clearance.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Labor Law Posters

EEO including Disability/Protected Veterans

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