Sales and Service Consultant

1 week ago

Wollongong, New South Wales, Australia IMB Bank Full time

Permanent full time - contact centre and hybrid working options:


  • Retail bank with a focus on customer service and digital innovation


IMB Bank is looking for a
Sales and Service Consultant to join our Contact Centre team to provide service excellence to customers over the phone and via our online channels.

This role plays a pivotal part in ensuring our customers receive a diligent and timely response and experience through the course of their interactions and transactions with IMB.


Working with a diverse and fun team, this opportunity will appeal to someone who genuinely loves to help people achieve their goals, enjoys working with a team and thrives in a customer interactive, digital environment.

With a well-structured induction program and on the job training provided to ensure a smooth transition, the successful person will be supported by an experienced Team Leader and colleagues in carrying out the day to day requirements of the role which includes:

  • Taking inbound enquiries over the phone and through IMB's online channels (eg webchat, inapp messaging and social media) and handling and resolving customer requests and complaints effectively
  • Identifying and converting new product and service opportunities that meet customer needs
  • Enhancing relationships with our customers through informative and helpful conversations that resolve their enquiries
  • Championing the IMB suite of self service facilities and digital assets
  • Working within procedural, policy and industry guidelines and regulations
  • Contributing to project work as needed
  • Collaborating with various people and teams across IMB and supporting each other to achieve KPI's, goals and objectives.
  • Effective and confident communication skills to be able to liaise and assist customers with their financial needs and a passion for helping them achieve positive outcomes
  • Data entry skills and a keen eye for detail to ensure transactions and information is managed and recorded accurately into systems
  • Good organisational skills and initiative to manage multiple tasks and competing priorities in a calm and structured manner
  • Empathy and patience when dealing with customers through any issues that arise and seeing through to resolution
  • Demonstrated tenacity to stay on course and achieve results
  • Proficient in the use of computers and apps, with an aptitude in working with technology and digital platforms eg, Internet banking, Mobile apps and Digital cards
  • Previous experience in similar role/environment is advantageous however full training is provided.


Our Contact Centre is located in IMB's Head Office in Wollongong and is a fresh, newly constructed building with great amenities and close to shops, cafes and the beach.

The hours of operations are from Monday to Friday 8.00 am pm and Saturday 9.00 am pm.

As such, all of our employees work on a rostered basis to cover this span of hours and the successful applicant will be required to work within these hours as well.


About IMB Bank


IMB is a leading member owned bank offering a full range of products and services in both retail and business banking.

Our purpose is to provide simple, authentic member owned banking, that helps our members and communities be better off and we've been doing so for over 143 years.


IMB offers a range of employee benefits, flexible and hybrid working arrangements, a competitive remuneration package, a genuine investment in the professional development of our people, and an inclusive and supportive culture that actively promotes a healthy work life balance and wellbeing of our employees.

  • Sales and Service Consultants

    1 week ago

    Wollongong, New South Wales, Australia IMB Bank Full time

    Join a collaborative team in a new purpose built environment:Development and career pathways available:- 12 month contractIMB's Contact Centre is looking for a full time Sales and Service Consultant to join the team in providing service excellence to customers over the phone and via our online channels to ensure their experiences with IMB are positive and...

  • Sales Consultant

    1 week ago

    Wollongong, New South Wales, Australia IRT Full time

    Sales ConsultantSales ConsultantClassification: Fulltime- Location: IRT Market Street- Applications Close: 19 March 2023As a Sales Consultant you will work between Kanahooka and Campbelltown with a focus on maximising sales in Aged Care and Retirement Villages. This position will be a combination being office based at IRT Market Street in Wollongong and...

  • Sales Consultant

    1 week ago

    Wollongong, New South Wales, Australia AUTOrecruit Full time

    Great remuneration on offer Work with a solid group 5 day working weekThis week we have an excellent opportunity for a Sales Consultant to join a major group in Wollongong. Wollongong is a coastal city in Australia, south of Sydney along the Grand Pacific Drive. Surfing beaches and rock pools line the coastline.The CompanyEstablished in 1992 selling quality...

  • Truck Sales Consultant

    1 week ago

    Wollongong, New South Wales, Australia Just Automotive Recruitment Full time

    Competitive Salary from $70,000 Base - $200,000+ OTE Continuous training and development opportunities Companyprovided vehicle and fuel card.Truck Sales Consultant - Wollongong,NSW Competitive Salary from $70,000 Base $200,000+ OTE Continuous training and development opportunities Companyprovided vehicle and fuel card.About the companyJoin forces with the...

  • Outbound Sales Consultant

    1 week ago

    Wollongong, New South Wales, Australia Accor Plus Full time

    About the CompanyAccor Plus are proudly part of Accor Hotels, a world leading hospitality group consisting of more than 5,100 properties and 10,000 food and beverage venues throughout 100 countries. We are the largest hotel company in the Asia Pacific. People know and love our brand, and we are positive you will tooAccor Plus is the Asia Pacific loyalty...

  • Showroom Sales Consultant

    1 week ago

    Wollongong, New South Wales, Australia The Bathroom Gallery Full time

    What we offer- _Attractive Base Salary_- _Immediate start & Flexible working hours_About The Bathroom GalleryThe Bathroom Gallery specialises in bathroom products and is one of the largest showrooms in the south. We pride ourselves on affordable quality bathroom products and exceptional customer service.The Role:We are looking for an experienced, motivated,...

  • Leasing Consultant

    1 week ago

    Wollongong, New South Wales, Australia Gough Recruitment AU Full time

    A rare chance to be part of a dynamic team at a top agency in Dapto & Bulli is now open. If you're looking to kick start your career as a Leasing Consultant in the Property Management sector, you're in luck. This role offers a mix of base salary and commissions, along with a fantastic work-life balance embedded in a family-like culture.The Role:Handling and...

  • Cpap Therapy Consultant

    1 week ago

    Wollongong, New South Wales, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.Covering our Wollongong, NSW as the Retail Consultant / CPAP Therapy Consultant, you are employed on a part time basis working 34.2 hours...

  • Customer Service Representative- Student Sales

    1 week ago

    Wollongong, New South Wales, Australia Indigeco Pty Ltd Full time

    $32.69 per hour +Super Rotating roster between 8am6pm/35 hours per weekASAP Start | for 36 months contract with possible extensionsRole Title: Student SalesStart Date:ASAPEnd Date: Jun 2023Pay: $32.69ph + SuperHours: Rotating roster between 8am-6pm/35 hours per weekLocation: WollongongDuties:The Student Sales officer is responsible for delivering...

  • Cpap Therapy Consultant

    1 week ago

    Wollongong, New South Wales, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.We are seeking an experienced Retail/CPAP Therapy Consultant to enhance customer care and manage sleep apnea treatments in our Nowra...

  • Customer Service Trainee

    1 week ago

    Wollongong, New South Wales, Australia IRT Full time

    Customer Service TraineeCustomer Service Trainee - School LeaverClassification: Fulltime (2 year fixed term contract)- Location: IRT Market Street- Applications Close: 6 August 2023 As a Customer Service Trainee you'll undertake studies towards a Certificate III in Customer Engagement, including elective choices in Sales. In this position, you will...

  • Customer Service Trainee

    1 week ago

    Wollongong, New South Wales, Australia IRT Full time

    Customer Service TraineeCustomer Service Trainee - School LeaverClassification: Fulltime (2 year fixed term contract)Location: IRT Market StreetAs a Customer Service Trainee you'll undertake studies towards a Certificate III in Customer Engagement, including elective choices in Sales. In this position, you will contribute positively to promoting IRT within...

  • Customer Service Trainee

    1 week ago

    Wollongong, New South Wales, Australia IRT Full time

    Customer Service TraineeAbout IRTFounded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and...

  • Entry Level Sales Representative

    1 week ago

    Wollongong, New South Wales, Australia Smart Energy Full time

    Guaranteed Hourly Base Wage with Uncapped Commissions + Bonuses Monday to Friday hours No Weekends & 10.30 am Start An Unbeatable Work Culture with Major Progression OpportunitiesDo you have passion for sustainability and clean energy? Are you open to learning, talking to potential customers, and helping them to find a solution to their energy needs through...

  • Entry Level Sales Representative

    1 week ago

    Wollongong, New South Wales, Australia Smart Energy Full time

    Do you have passion for sustainability and clean energy? Are you open to learning, talking to potential customers, and helping them to find a solution to their energy needs through Renewable Energy? Are you fed up with getting the same pay no matter how hard you work?If so, Smart Energy is looking for some ambitious Entry level Sales Representatives to join...

  • Customer Service Trainee

    1 week ago

    Wollongong, New South Wales, Australia IRT Group Full time

    About IRTIRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. If this role stands out to you but you don't feel like you ''tick all the boxes'', we strongly encourage you to apply nonetheless. We value diversity across experience. Founded in 1969, IRT's mission was to...

  • Sales Representative

    1 week ago

    Wollongong, New South Wales, Australia Zimmer Biomet Full time

    Requisition Number: APAC05244Employment Type: Full-timeLocation: WollongongSales Representative OrthopaedicsGlobal brand at the forefront of hip / knee and robotics technologyEstablished Wollongong/ Southern Highlands TerritoryAttractive Salary + Super + Car Allowance + BonusComprehensive Training Program On OfferAbout YouHospital sales experience with a...

  • Sales Representative

    1 week ago

    Wollongong, New South Wales, Australia Zimmer Biomet Full time

    Requisition NumberAPAC05244Employment TypeFull-timeLocationWollongong, New South Wales Sales Representative Orthopaedics Global brand at the forefront of hip / knee and robotics technology Established Wollongong/ Southern Highlands Territory Attractive Salary + Super + Car Allowance + Bonus Comprehensive Training Program On OfferAbout You Hospital sales...

  • Rehabilitation Consultant

    1 week ago

    Wollongong, New South Wales, Australia Kairros Full time

    Company DescriptionAbout KairrosWe care for people. We build trust. We find the best way.At Kairros, everything we do is focused on boosting the health, safety and productivity of people. Our mission is optimising work and life participation for people with injury, illness, disability and disadvantage.Kairros also offers specialised return to work services...

  • Eoi - Principal Wep Consultant

    1 week ago

    Wollongong, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Estate Planning & Admin Location: Wollongong, NSW, AU, 2500- Req ID: 67381Principal Wills and Estate Planning Consultant**- Full Time: Temporary up-to 12 months, 35 hours a week - starting August 2024. Location: Wollongong, NSWClerk Grade: 7/8 Base salary $106,025 pa to $117,363 pa plus super and annual leave loading.Expressions of interest are...