Manager, Student Initiatives

2 weeks ago

Wagga Wagga City Council, Australia Charles Sturt University Full time
  • Continue to build and maintain a positive service culture
  • Join a motivated, supportive and high performing team
  • Opportunity to positively influence the student experience

The role

  • Continuing, Full Time
  • Level 8 - $107,199 to $121,340 pa (plus 17% superannuation)

The Manager, Student Initiatives is responsible for the design and implementation of a range of student-focused programs, policies, and procedures across the student lifecycle, from orientation to graduation. Effective program design is essential for managing and enhancing events and initiatives such as Orientation and Onboarding, Intensive periods and Graduation. After-hours work and travel are required.

About you

  • Design, deliver, monitor and iterate student-centred programs and initiatives across the student lifecycle, from student orientation and onboarding to graduation.
  • Leadership and management of high-profile and high-volume events and processes in collaboration with stakeholders, ensuring governance and compliance standards are met, and maintaining organisational excellence.
  • Apply analytical skills to develop programs, reporting and recommendations that continuously improve student experiences, maintaining compliance and providing data-driven insights for executive decision-making.
  • Direct compliance protocols, process improvement, and the strategic implementation of initiatives.
  • Work life balance (including a hybrid work model)

The Division of Student Experience provides strategic leadership and delivery of innovative non-academic services across the student lifecycle, easing administrative burden and creating engaging and motivating touchpoints for students and stakeholders. The Division works across the University to bring together student experience functions for a seamless and engaging student journey from initial enquiry to becoming a proud alum. Student Experience is the first point of contact for students, advocating for the student voice and ensuring our students are at the centre of our thinking and processes.

The Division works closely with the Chief Operating Officer, Deputy Vice Chancellor (Academic) and leaders of divisions, faculties and schools to map, understand and improve the end-to-end student lifecycle and is critical to ensuring that Charles Sturt delivers on its commitment to be Australia's leading regional university.

We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.

The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University – our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities – to develop and spread wisdom to make the world a better place.

Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.

Charles Sturt University is an equal opportunity employer committed to diversity and inclusion. This is demonstrated through our Athena SWAN Bronze Institutional Award and our participation as a member in the Australian Workplace Equality Index. Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQA+; and those from culturally and linguistically diverse backgrounds.

To apply

Click the Apply button and complete your application online, submit a "statement of suitability" demonstrating your skills, knowledge and/or experience relevant to the position (referencing the selection criteria in the position description) and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us .

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Advertised: 28 May :00 AM - AUS Eastern Standard Time
Applications close: 12 Jun :00 PM - AUS Eastern Standard Time

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