General Manager of Healthcare Support Services

2 weeks ago

Brisbane, Queensland, Australia Compass Group Full time

Compass Group Australia provides specialist food, hospitality and support services to residents and patients in hospitals and senior living facilities.

We are passionate about ensuring residents and patients are well nourished, well cared for, valued and safe. Our services come from the heart and are served with a smile._


To support operational excellence, we are actively recruiting a
General Manager of Healthcare Support Services to support strategic leadership and operational project implementations.

The purpose of this role is to drive sustainable results, by exceeding client and patient expectations across all operational service lines.


The Role
Reporting to the Executive Director Healthcare, this role will drive and coordinate the retention and growth strategy for Healthcare and oversee the support components of operations and service delivery

  • Work collaboratively with peers to execute strategic priorities into operational reality.
  • Oversee and ensure delivery on time and on budget, all agreed Healthcare projects.
  • Ensure the delivery of dietetic and nutritional compliance to all applicable standards.
  • Implement and govern IT systems and platforms ensuring systems used are robust, transparent and fully functioning to the requirements.
  • Identify new market opportunities and provide effective support to new bids and existing site refurbishment strategies.
  • Provide leadership to the support services team to ensure outputs are achieved against formal plans and projects.
  • Drive best practice and quality initiatives to ensure standards and competitiveness.
  • Influence operations to ensure the delivery of best value quality services.
  • Drive ongoing and sustainable improvement in our safety performance.
  • Drive compliance to food safety programs to ensure the highest standard of food integrity.
  • Working collaboratively with the SAG Team and applicable General Manager, execute the client retention plan recognising the 3 year BD Strategic Plan for Healthcare.
  • Provide effective support to new bids and existing site refurbishment strategies.
  • In collaboration with the applicable sector General Manager, execute mobilisation activities in accordance with the submitted tender

The Person


As an influential and decisive leader, you will bring a level of capability that will allow you to build an effective and engaged team.

You will leverage your extensive experience in a senior management role, along with your financial and analytical skills to develop project plans, budgets and allocate appropriate resources to ensure a sustainable & profitable business founded in client focus and exceptional customer experience.


  • Proven experience within a similar role or industry
  • Strong financial acumen and focus on building team financial literacy
  • Solid stakeholder engagement capabilities
  • Ability to deliver against multiple initiatives concurrently
  • Demonstrated experience driving a culture of procedural management and efficiency
  • Previous management of complex operational services including mobilisations
  • The highest ethical and professional standards
  • Experienced in drawing and adapting strategic insight from market and internal data
  • Passion for all things culinary
  • The ability to manage a high functioning Team
  • Experience in Business Development and client retention activities

The Benefits
Compass Group is an organisation that's proud of its great people. We believe in the opportunity to recognise and develop great talent and offer many diverse opportunities for career advancement. Recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs, paid parental leave, team event days, site-based benefits and company discounts

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