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Audio-Visual (AV) Support Engineer
3 months ago
Job Summary:
As an Innovation Center analyst, you'll be focusing on supporting our executive briefing environment aimed at showcasing client products and services to external customers. In this role, you'll coordinate and troubleshoot room issues, provide technology support for onsite or remote events, assist attendees with technical problems, and ensure that all IT components are well monitored and tested before each customer event.
Required Skills/Experience:
- Experience in delivering top-notch customer service for high-profile executives
- Proficiency in troubleshooting A/V connectivity issues across various technologies such as Google Chromebox for Meetings (CFM), Google Hangouts, Qsys/QSC, Dante and AES67, Crestron, Zoom, WebEx, GoToMeeting, and Cisco Telepresence
- Familiarity with troubleshooting Crestron AV Equipment using Toolbox and XPanel
- Ability to quickly adapt to new technologies and business requirements in a fast-paced global environment and apply new knowledge effectively
- Demonstrated initiative in working independently, developing solutions, and making technical recommendations with minimal supervision
- Strong communication skills across different organizational levels, ensuring clear understanding for both customers and IT staff
- Excellent project prioritization skills to meet deadlines effectively
- Strong listening skills to identify customer needs and provide empathetic support
Bonus Skills/Experience
- Experience in supporting operating systems such as macOS, Windows 10, Linux Ubuntu, iOS, and Android in an enterprise environment
- Proficiency in supporting a variety of hardware including laptops (Apple, Dell, HP), desktops (Apple, HP), corporate mobile devices (IOS/Android), and hardware provisioning/imaging
- Experience in troubleshooting LAN, WAN, and VPN implementations globally, along with knowledge of VLANs, Trunking, and converged network services
- Proficiency in handling Active Directory related issues
- Familiarity with endpoint security tools like anti-virus, anti-spam, firewall, patching, and two-factor authentication
- Experience in supporting presentation tools like Google Slides, Microsoft PowerPoint, Apple Keynote, Prezi, etc.
- Contributing to content accuracy, updating support documentation, and document management for client Innovation Centers
- Experience in supporting Digital signage platforms and managing vendor relationships
- Collaborating with other teams to resolve escalations and outages
- An Industry Specific Certification: QSC, Crestron, Extron, Avixa, Dante level 2-3 cert.
