Connect Support Officer

2 weeks ago

The Rocks, Australia Ingenia Communities Full time
You might not have heard about Ingenia before, and we tend to fly under the radar.

Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets.

We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.


About the Role:

  • Are you passionate about making a positive impact on people's lives? Ingenia Connect is seeking a dedicated Connect Support Officer to join our dynamic team. As a Connect Support Officer, you will play a crucial role in engaging with residents, ensuring their health, wellbeing, and independence are maintained while facilitating access to necessary services. You will work closely with our Care Coordinators, manage client inquiries, conduct assessments, and connect clients to vital services. This role offers an opportunity to contribute to the smooth operation of our team while providing invaluable support to residents and their families.

Key Responsibilities:

  • Promote Ingenia Connect to residents, Community Managers, and stakeholders.
  • Manage the Ingenia Connect 1800 inquiries line on a daily basis.
  • Conduct telephone assessments of client health, wellbeing, and care needs, and make necessary referrals.
  • Ensure consistent followup of client matters to meet their needs and review services annually.
  • Maintain accurate client records and reporting in the Ingenia Connect Database.
  • Support the Connect Team with administrative duties, including data integrity, reporting, invoicing, and maintaining collateral.
  • Foster positive relationships with internal and external stakeholders.
  • Contribute to a collaborative team environment and work towards achieving business KPIs.
  • Comply with workplace health and safety policies and procedures.

About You:

  • Knowledge of the care sector or related fields such as Health, Allied Health, or Social Work. Holding a Cert III or IV in Aged Care or Disability Sector is desirable.
  • Proficiency in Microsoft Outlook, Excel, and other platforms.
  • Experience with CRM systems is desirable.
  • Previous experience in the care industry or related fields.
  • Demonstrated success in people service or customer support roles.
  • Excellent administrative skills and knowledge of systems.
  • Strong problemsolving and decisionmaking skills.
  • A commitment to developing and maintaining relationships, both internal and external.
  • Confidence in communicating with diverse stakeholders and clients.
  • Ability to travel if required.
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