Service Desk Analyst

1 week ago


Parramatta, New South Wales, Australia The Catholic Church Full time
The Service Desk Analyst is responsible for the provision of front-line support of Information Technology services.

SUCCESS PROFILE

QUALIFICATIONS

  • Tertiary qualifications in Computer Systems, Computer Science or Information Technology.
  • Employment screening including Working with Children check to the satisfaction of Chancery.
  • Cisco Certified Network Associate (CCNA).
  • Microsoft Azure / Azure Active Directory.
  • Microsoft Office365 Administration.
  • Microsoft Active Directory.
  • Microsoft Windows 10.
  • Microsoft Exchange.
  • Customer Service.
  • ITIL.

TECHNICAL SKILLS

  • A commitment to the ethos and values of the Catholic Church.
  • Demonstrated knowledge of computer environment operating concepts and structures.
  • Knowledge of new technology and the ability to assess and align user needs with organisation requirements and implement solutions accordingly.
  • Current knowledge of network (including telecommunications services) and security.
  • High level analytical skills and the ability to solve complex operational problems and implement solutions in time critical situations using sound judgement.
  • Exceptional time management and organisational skills.
  • Cisco Unified Communications (Call Manager, WebEx Calling, Jabber).
  • A Current Drivers Licence.

EXPERIENCE
- +3 years' experience with ability to work within IT Service Management and IT Governance Frameworks and guiding principles.

  • Proven ability to work autonomously, to think creatively and laterally to solve problems, incidents and in delivery of services.
- + 3 years' experience with ability to interact with stakeholders across all levels and with peers in a positive, valuable and professional manner.
- +3 years' experience with a focus on outcomes and emphasis on exceeding stakeholder and user expectations.

  • 35 years' experience with core networking and telecommunications fundamentals.
  • 35 years' experience in an I.T Support Role.

Job Types:
Full-time, Permanent

Salary:
From $70,000.00 per year

Schedule:

  • Monday to Friday

Work Location:
In person

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