Swim Centres Customer Service Officer

1 week ago

Merrylands, New South Wales, Australia Cumberland City Council Full time

Multiple casual positions available:

-
Attractive hourly rate plus additional 25% loading and weekend penalty rates:


  • Join a progressive Council providing high qualift service and flexibility


Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney's new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City.

The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an exciting time to join Cumberland.


Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland is the fourth most populous LGA in Greater Sydney.

Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.


Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent.


Cumberland City Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people.

Council has worked hard to fulfil its community's vision for Cumberland as a place where anyone can feel
_welcome_,
_belong__ _and
_succeed_.


ABOUT THE OPPORTUNITY:


The Swim Centres Customer Service Officer is part of the premium recreational assets team and will be based at the swim centres (either Guildford, Granville, Wentworthville or Merrylands).


The successful applicant will require:

  • Current Working with Children Check (WWCC)
  • Current First Aid Certificate
  • Demonstrated ability to work within a team environment
  • Excellent communication & customer service skills
  • Strong time management and organisational ability
  • Experience dealing with customer enquiries and complaints
  • Experience using leisure management software
  • Experience in database management and report writing
Download the position description here for more information.

Position information:

We have multiple casual positions, working casual shifts when required between the hours of 4:30am to 8:30pm from Monday to Sunday.

This role is predominantly located across Councils Swim Centres at Merrylands, Guildford, Wentworthville and Granville.

Salary information:
The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

  • The casual positions are a Grade 4 of the Cumberland Salary Structure with a salary range of
    _$36.75 to $42.26 per hour (including casual loading) and 11% superannuation

_:

  • The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role

WHAT WE CAN OFFER:

  • Training and professional development opportunities available to develop skills and grow your career
  • Health and Wellbeing Programs to support our staff by providing access to online professional learning
  • Free access to Council owned swimming pools
  • Access to Council's Employee Assistance Program (EAP).

ABOUT US:


Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks required for the position.

This may include criminal record checks, qualification and licence checks, and proof of the right to work in Australia (please refer to the position description for the specific qualifications and requirements for this role).

Copies of sighted documents will be kept by Council for its records as proof of verification.


Council's COVID-19 Vaccination Procedure has been designed and adopted to protect the health and safety of our people, our customers and the community.

It is a condition of employment that all applicants produce evidence of their vaccination status as part of the employment screening process.


Enquiries:
Telephone
Peter Gluchowski on
for further information.

Closing date: 11:59pm, Thursday 3 August 2023
**HOW TO APPLY

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