System Support Specialist

2 weeks ago

Capalaba, Queensland, Australia MSD Full time

System Support Specialist - Field Based

THE OPPORTUNITY

  • Exciting opportunity to join the
    Allflex Monitoring and Milking Intelligence Team during our growth stage.
  • Join an
    innovative and
    trusted
    Global Animal Health business
  • Add value to our
    world leading Australian livestock industries and be on the cutting edge of Agricultural Technology
-
Permanent Full-time opportunity
  • Ideally based in
    VIC, NSW or
    QLD


Allflex is a global leader in the design, development, manufacturing and delivery of solutions for animal identification, monitoring, farm management and traceability.

Our data driven solutions are used by farmers and companies to manage hundreds of millions of animals worldwide.

By putting intelligent, actionable management information into farmer's hands, our solutions empower farmers to act in a timely manner to trace animals and safeguard their health and wellbeing, while achieving optimal production outcomes for a healthy and sustainable food supply.

Allflex Livestock Intelligence is a brand of Our Company's Animal Health Intelligence, a division of Animal Health, and an allied brand of Coopers Animal Health.


WHAT YOU WILL DO

  • Responsibilities include, however not limited to:_
  • Work directly with dairy farmers, our distributors and internal team members, whilst reporting directly into the Technical Manager, Technology
  • Provide customer support to both internal and external stakeholders
  • Maintain a customer centric approach and deliver a consistently high customer experience
  • Engage with other companies and providers to integrate with drafting, software systems, readers and data exchange as opportunities are identified
  • Continue to improve process/protocol around system implementation and ongoing support
  • Collaborate regularly with other teams, to meet business objectives, and contribute towards a highperformance team
  • Keep abreast of trends, development and competitors in the Animal Monitoring & Milking Intelligence industry
  • Effect and maintain a high standard of communication and cooperation with all internal and external parties, working closely with sales, marketing, finance, other technical and operational divisions, as required
  • Liaise with global technical support teams as required to transfer technical knowledge through trainings to local teams and external partners/distributors/installers
  • Ensure compliance with all legal, statutory and corporate requirements
  • Ensure all company resources are effectively, efficiently, and profitably utilized
  • To action the above job function in accordance with Company Commercial procedures and systems, sound business practice and by delegation as appropriate

WHAT YOU MUST HAVE
To be successful in this role, you will have:

  • Good Technical work experience (5+ years) with programming, coding, networking and software development; supporting technical or telecommunication systems, machinery or electronic equipment
  • Understanding of agricultural industries, dairy and beef production is preferred, but can be taught
  • A high level of organisational and planning skills, with flexibility & agility to move from one priority to another with ease, and the ability to manage competing priorities under pressure
  • Ability to develop, document and deliver technical and training resources with the ability to impart technical knowledge with a variety of audience types
  • Ability to work independently and remotely
  • Drive to succeed with a passion for customers and delivering a high level of customer service and satisfaction
  • Demonstrated collaborative sills, and the ability to work within a cross functional team environment

WHAT YOU CAN EXPECT

  • A fantastic opportunity to join a
    global market leader working at the forefront of industry
    technology and
    innovation
  • An
    engaging and
    stimulating mix of
    technical support, solution development and
    process improvement
  • An opportunity to
    work cross collaboratively with other professionals
    passionate about
    animal health and
    livestock industries
-
Attractive Total Rewards Package offered that covers
compensation, health, work life and
career benefits


Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them.

We are a global team of professionals working together to make a positive difference in animal care and the world's food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.

Through our commitment to The Science of Healthier Animals, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monit

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