• Contract/Temp
  A03 Housing Officer

Great opportunity to join this close knit team in a Housing Service Centre, where you will provide a broad range of applicant, tenancy and property management services and advice to customers with complex needs in the intake/pathways team.

• Respond to diverse customers experiencing complex and challenging housing via the telephone and face to face and undertake customer interviews.
• Make referrals to support service agencies.
• Maintain accurate customer and property records using the Microsoft Suite and internal IT systems with a high level of accuracy.
• Manage tenancy arrangements, allocations, changes of tenancy and vacancies and liaise with other housing providers ensuring departmental compliance

• Proven customer service experience (telephone and face to face)
• High attention to detail and able to work independently
• High confidentiality, empathy and resilience to deal with people in distress
• Able to work under pressure in a fast paced environment
• Excellent communication skills
• Intermediate Microsoft Office skills and confidence to quickly learn additional IT systems
• A National Criminal History check will be required before placement
• Drivers License

• BBBH Profession:

• Company:

• Date posted:
• 16th Mar, 2024