Dimensions Support Team Lead

2 weeks ago

Melbourne, Victoria, Australia Bupa Full time

Posted 26/02/2024

Job Number 30679

Work type Permanent - Full Time

Posting End Date 08/03/2024

The opportunity:

We're on the lookout for a Dimensions Support Team Lead to join Bupa


Bringing your previous Team Leader experience within Time & Attendance or Payroll, you will lead a team of Dimensions Support Consultants and manage pay period close activities in an efficient and timely manner.

You will also be responsible for the overall management of employee data within Dimensions.

This includes accountability for the design of seamless ways of working to ensure systems processes align to allow for easy facilitation of operational people process and result in exceptional customer service.


This is a permanent full-time role and can be based in Melbourne, Sydney or Brisbane with hybrid work arrangements available.


How will I help?

  • Lead a team of Dimensions Support Consultants
  • Manage pay period close activities in an efficient and timely manner
  • Responsible for the overall management of accurate employee data input within Dimensions, including routine reporting and actions taken to reconcile data accuracy and system auditing
  • Provide guidance and mentoring to team members
  • Ensure service SLAs are met for manager and employees, and delivering exceptional customers service experience through the effective management of the team
  • Investigate and resolve service complaints from employees related to process or system issues and escalations
  • Providing input into the design and continuous update of training materials and frameworks.
  • Development and facilitation of training sessions with end users, managers and senior leaders across the market unit
  • Investigate and resolve system issues and complaints in a timely manner, with particular focus on those which may impact employee pay
  • Maintain an advanced understanding of Bupa HR policies and practices to ensure that services meet acceptable governance and compliance requirements.
  • Work collaboratively to develop seamless ways of working with other areas of the people function and other functional stakeholders to ensure end to end processes meet the expectations of our employees

Why work at Bupa?
We keep our people smiling by helping them improve their lives in and outside of the office. We're a welcoming lot, no matter who you are or where you've come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl.

health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few).

We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing, and futures.


What do I need?

  • Experience with T&A systems (Dimensions preferred) or Payroll
  • Experience with Service Now or similar online case management tools
  • Previous experience in a Team Leader role
  • Experience with functional development and delivery in cloud HR technologies
  • Ability to effectively engage and align with various stakeholders across the business
  • Strong organisation and time management skills

About Bupa Asia Pacific:


Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.


Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services.

Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

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