Retail and Customer Support Officer

2 weeks ago

Sydney, New South Wales, Australia Oscar Wylee Full time

Work options:

_Receive 2 x free prescription eyewear per calendar year to keep you on trend _


Oscar Wylee is a leading optometry company with 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide.

We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all.


We are an ambitious, solutions focused and energetic group passionate about making a positive difference to communities needing access to this important service.

Our inhouse designers are influenced by the latest global fashion trends and bring the product to the customer direct from our manufacturers.


About the role
We require onsite support within our Sydney CBD-based customer service and warehouse team. Availability to work Mondays is required. Our customer service and warehouse team operate between Monday and Friday, 9:00 am to 5:30 pm.


Reporting directly to the Retail Support Manager, your primary responsibilities will encompass providing timely support to the OW retail store teams on matters concerning product availability, customer enquiries and order processing.

Additionally, you will keep the management team informed with precise updates on order statuses.

You will also assist with quality-checking incoming orders to ensure our high level of operational efficiency is maintained at all times.


Key Responsibilities:

  • Respond to enquiries from our store based teams throughout Australia, Canada and New Zealand.
  • Respond to enquiries received directly from our customers via our websites and other digital channels.
  • Greet and assist visitors to our head office.
  • During periods of high volume ordering activity you will assist our packing and warehouse team to pack and dispatch goods.
  • Coordinate and facilitate periodic returns as well as interstore transfers.

About the person

Qualifications and Experience:

  • Prior experience in retail customer service or stock management would be advantageous.
  • Demonstrated attention to detail and strong organisational skills.
  • Strong English written and oral skills.
  • Proven capability to manage and prioritise multiple tasks concurrently.
  • Ability to cultivate a cooperative and teamoriented environment.

Technical Skills:

  • Familiarity with basic MS Excel or Google Sheets.
  • Familiarity with ZenDesk & Magento (CRM)

  • Customer Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities availableDCS is a great place to work, and it's not just us saying thatOur values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public...

  • Retail Manager

    2 weeks ago

    Sydney, New South Wales, Australia Frontline Retail SA Full time

    If you're a leader with a strong interest in the healthcare and retail industries, come join us in providing outstanding service and care to our community.Are you seeking a fulfilling managerial position in a community-oriented setting? Our client is in search of a dedicated Retail Manager to oversee our retail operations. This presents an excellent...

  • Retail Assistant

    2 weeks ago

    Sydney, New South Wales, Australia Retail Prodigy Group Full time

    Join Our Team at Nike Sydney CityAre you ready to be part of a winning team? We're on the lookout for an exceptional Casual Retail Assistant to join our Retail Prodigy Group family at the Nike Store in George Street. At Retail Prodigy Group, we embody a culture defined by our core values: Care, Coach, Energy, Accountability and Innovation and delivering the...

  • Retail Assistant

    2 weeks ago

    Sydney, New South Wales, Australia Retail Prodigy Group Full time

    Join Our Team at Samsung ParramattaAre you ready to be part of a industry leading team? We're on the lookout for an exceptional Casual Retail Assistant to join our Retail Prodigy Group family at the Samsung Store in Westfield Parramatta. At Retail Prodigy Group, we embody a culture defined by our core values: Care, Coach, Energy, Accountability and...

  • Retail Assistant

    2 weeks ago

    Sydney, New South Wales, Australia Retail Prodigy Group Full time

    Join Our Team at Samsung George StreetAre you ready to be part of a industry leading team? We're on the lookout for two exceptional Casual Retail Assistants to join our Retail Prodigy Group family at the Samsung Store in George Street. At Retail Prodigy Group, we embody a culture defined by our core values: Care, Coach, Energy, Accountability and Innovation...

  • Retail Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Australia Post Full time

    Help us deliver like never beforeAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.About the opportunityAs our...

  • Retail Assistant

    2 weeks ago

    Sydney, New South Wales, Australia DOGUE Retail Group Full time

    Opportunity to grow with the company Work with dogs every day Great discounts and incentives and salaryAbout the RoleDOGUE Balmain is currently seeking a new team member to our "work family" on a Full Time, Part Time or Casual basis - you chooseWhat's in it for you? Great Team Culture (work hard, play hard) Professional, Fun and Supportive Team Discounts on...

  • Customer Retention Manager Retail Banking

    2 weeks ago

    Sydney, New South Wales, Australia Bendigo and Adelaide Bank Full time

    Customer Retention Manager | Retail BankingYour new role with Bendigo Bank is just a few clicks away.Position description: PD - Customer Retention Closing date: Wednesday, 8th May 2024In Retail Banking our customers are at the forefront of everything we do, and our promise is to help customers improve their financial wellbeing and as Customer Retention...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia BP Retail Full time

    Job no: 895951Work type: CasualLocation: Sydneybp KellyvilleJoin a global retail company that's shaping a brighter future for all.At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia.As a Customer Service Representative,** you build...

  • Retail and Customer Support OfficerOn-Site

    2 weeks ago

    Sydney, New South Wales, Australia Oscar Wylee Full time

    Receive 2 x free prescription eyewear per calendar year to keep you on trend Oscar Wylee is a leading optometry company with 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all. We are an...

  • Retail Director

    2 weeks ago

    Sydney, New South Wales, Australia Retail Career Consulting Full time

    CEO & General ManagementSydneyPermanent$201k+Our ClientSteeped in a rich history, our Client is a beautiful European Fashion & Accessories brand with thousands of employees around the world & hundreds of boutiques Part of a broader group of leading luxury brands, this beautiful brand is continuing their penetration into the Australian market.The...

  • Customer Case Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Case Officer - NSW Small Business Commission (Aboriginal Targeted)- Grade: Clerk Grade 5/6- Salary range: $89, ,982 + superannuation and leave loading- Duration: Ongoing position available, with the possibility of a talent pool- Applications Close:Thursday 1st June 2023 [9:59am]- Location: Parramatta, 4PSQAbout the Opportunity Join a highly...

  • Retail Store Manager

    2 weeks ago

    Sydney, New South Wales, Australia DOGUE Retail Group Full time

    Above Award Salary + Bonus + Car-spot + Work with dogs everyday Coach and lead a passionate team run the business like its your own Professional, Fun and Supportive TeamWhat's in it for you? Secure employment with above award salary including car spot Gain experience running all areas (retail/daycare/dog walking/grooming) of the business Great Team Culture...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Bendigo and Adelaide Bank Full time

    Do more, dream more, become more. Welcome to Bendigo.About usWe're large enough to provide numerous opportunities, yet not so vast that we lose that tight-knit community vibe we're known for. You can take risks, knowing you have your team and leaders supporting you. Join us in truly supporting our customers, giving back, and enhancing our communities.Make an...

  • Student Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Information Security Support Officer- **Role Type**: Temporary (9 months) with possibility for extension- Grade: 3/4- Salary:Starting at $75,992 base +10.5% superannuation- Location: Sydney, Remote within NSWWho we areThe Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious...

  • Student Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...

  • Finance Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Finance Support Officer, Temporary Opportunity for 12 months, Sydney Location with hybrid workingAn exciting opportunity has arisen for a Finance Support Officer to join the Operations Procurement Team within DCS NSW.The Department of Customer Service is transforming the way NSW Government agencies interact with customers. We are passionate about putting the...

  • Operations Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Operations Support Officer, Ongoing, locations are flexible across NSW with hybrid workingAn exciting opportunity has arisen for an Operations Support Officer to join the Property Tax (First Home Buyers Choice) Operations within Revenue NSW.The roles are within our Customer Service, Taxes and Grants division within Revenue NSW. We are seeking to recruit...

  • School Learning Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW School Administrative and Support Full time

    Position Information:The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the...