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Store Manager
3 months ago
Full-time - Sydney
Key Responsibilities -
- Ensure the efficient operation of our Sydney brand store to achieve optimal results in sales targets, KPI's, store presentation and stock levels.
- You will host our customers, giving them the full LEKKER experience, informing them on our products, assisting with testrides, answering inquiries and hosting our LEKKER events.
- Motivate the team to achieve optimal results and meet KPI's. Closely monitor store sales to achieve daily, weekly, monthly and yearly targets and identify any areas of missed opportunities.
- Coach and mentor your team to maintain high morale, a great culture and encourage their individual development by ensuring training needs are met for the team to continue to grow within their roles.
- Take charge of store rostering and effectively manage wage costs in store together with our Commercial Director.
- Ensure that our operations run smoothly and our customers get their bikes delivered in time.
- Ensure that all possible data is collected on where our customers are in the sales cycle and how to make them convert across your as well as all available other LEKKER sales channels and share this with the team(s).
- Develop our brand store to become a true destination & experience store. Keep our showroom looking its finest and actively develop our shopping experience together with our team(s).
- You are our eyes and ears. Collecting all that is oh so important to share with your team to keep improving our game.
- Support our customers with great after sales and premium customer service.
Our Requirements -
- Demonstrated experience as assistant store manager / senior sales assistant.
- Mechanical experience in building (e)bikes & diagnosing issues.
- A proven track record in driving sales and meeting KPI's and targets. Operational excellence and experience with stock control.
- A minimum of 3 years of experience in retail, commercial and/or customer support roles. Hospitality experience is considered an advantage.
- Great communication skills (English, Dutch = Big Bonus).
- Experience working with Freshdesk, Shopify and Monday is considered an advantage.
- Flexible in working on weekends.
Who you are -
- You are the best host you can be. Selling is your mantra and your passion to get people on bikes is never ending.
- You come with a great dose of energy, are a positive thinker, a true problemsolver and people lover who doesn't mind a few chats a day.
- You get excited about working as a team, can take and give feedback, encourage open communication and advocate for shared outcomes and have a passion for leading & inspiring a team to succeed.
- You are motivated, resilient & driven and thrive in a fast paced environment where all is happening. You get a real buzz from collaboration and success. You're a true multitask hero. You welcome new customers, swiftly handle incoming calls, respond to inquiries and keep an overview of orders.
- You are an adventurer, who loves to travel and is curious about life. A proactive, out of the box thinker who has no problem in taking on responsibilities and speaking their mind.
- You love premium design. Our design lab in Amsterdam puts great pride in creating a high quality, durable and beautifully designed product that stands out. We want our riders to feel powerful & unbeatable. This is something you thrive off.
- You love riding your (e)Bike and empowering commuters to swap cars for bikes.
Why you should work for us -
- Collaborative and fun team culture. Workspace in buzzing Alexandria.
- A high level of autonomy, purpose and impact in a lean team. Competitive salary package as well as your very own LEKKER to ride to work every day.
- An amazing opportunity to join an international business set for global expansion. You will become part of our growth journey, together with a group of likeminded adventurers.
- Ongoing sales training and development program as well as incredible growth opportunities within a global business.
- If you have a great idea, we'll do everything we can to make it happen. You'll work with an incredible bunch of passionate international people to grow a fastpaced scaleup at a crucial point in its journey.
- We are an equal opportunity employer and consider all qualified applicants equally without regard to race, religion, gender identity, sexual orientation, national origin, or disability status.
- Do you want to join our team? Then we'd love to hear about you
