Field Service Tech

1 week ago

Blacktown, New South Wales, Australia The Manitowoc Company Full time
Provide service-related assistance by way of phone support.

  • Attend field breakdowns and repair crane in a timely manner.
  • Maintain service reports and submit these in a timely manner upon completion of repair.
  • Provide feedback on component failure.
  • Train distributors in the commissioning of the first new product.
  • Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.
  • Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance.
  • Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.
  • Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems.
  • Perform other adhoc duties as assigned.

Job Requirement:

  • High School with 5 years or greater of technical service & support related working experience preferably in the crane industry or heavy equipment industry.
  • OEM or dealer experience in heavy equipment/Crane background is advantageous.
  • Specialist training in the crane industry or on Manitowoc Cranes is advantageous.
  • Trade certificate in either Mechanical or Electrical trades, with a high level of automotive and Canbus electrical diagnostic skills.
  • Fault finding and diagnostic skills in Electrical, hydraulic, engine, driveline, braking and general maintenance and repairs in Heavy equipment or LBCC and Mobile Cranes.
  • Ability to read and work with electronic and hydraulic schematics.

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