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Customer Service Assistant
3 months ago
Customer Service Assistant
Brisbane - City/Inner, Queensland, Australia
Casual / Temporary / Contract
Customer Service & Call Centre
Call Centre - Inbound
Position: Customer Service Assistant
Length of Assignment: 3 months (13 weeks) with a possible view to go permanent
Days & Hours: Rotating Roster, earliest start is 7am, latest finish is 5pm. Saturdays on rotation approximately 1 in 5 but not for the first few weeks
Pay rate: $33.34/hr + super
Location: Northgate, Brisbane QLD
Reporting to: Team Supervisor
Job Brief/Overview:
Duties:
As a Customer Service Assistant, you'll be at the forefront of all customer interactions, ensuring each interaction is handled with care and efficiency. Your responsibilities will include:
- Answering and directing incoming phone calls with a friendly demeanor.
- Handling complaints regarding services and providing effective solutions to ensure customer satisfaction.
- Rebooking missed services promptly to maintain seamless operations.
- Monitoring and responding to emails in shared mailboxes in a timely manner.
- Booking scheduled services accurately and efficiently.
- Resolving disputes
- Updating services with new information to keep our records current.
Essential Skills:
- Proficiency with Office 365 suite (Word, Excel, Outlook).
Desirable Skills:
- Previous call center experience.
- Familiarity with Salesforce.
Ideal Candidate:
Our ideal candidate is someone who embodies the spirit of excellent customer service. You should possess the following qualities:
- Customer-focused with a passion for exceeding expectations.
- Patient and resilient in the face of challenges.
- A strong work ethic and a commitment to punctuality.
- Safety-conscious and proactive in maintaining a secure environment.
- Self-motivated with the ability to take initiative.
- Capable of working both autonomously and collaboratively as part of a team.
- Meticulous attention to detail to ensure accuracy in all tasks.
If you're ready to embark on an exciting journey where every day brings new opportunities to make a difference, then don't hesitate to apply for this role Join our client in providing exceptional service and shaping unforgettable customer experiences.
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