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Pharmacy Assistant

2 months ago


Brisbane, Queensland, Australia DFP Recruitment Services Full time
About the Role

We are seeking a highly skilled Pharmacy Assistant to join our client, a Federal Government Agency, in a customer-facing role. As a Pharmacy Assistant - Customer Service Representative, you will be responsible for providing high-quality customer service and timely advice to clients regarding the Australian Government's Pharmaceutical Benefits Scheme (PBS).

Key Responsibilities
  • Operate in a call centre environment, answering queries and providing relevant information to clients.
  • Provide excellent customer service and timely advice for pharmaceutical issues.
  • Liaise with internal and external stakeholders to resolve client queries.
About You

To be successful in this role, you will need to have:

  • Experience as a Dispense Technician.
  • A minimum Certificate III in Community Pharmacy or equivalent qualifications.
  • A good understanding of the Australian Government Pharmaceutical Benefits Scheme (PBS).
  • Ability to demonstrate sound judgment and work in a fast-paced environment.
  • Excellent computer skills and the ability to learn new systems.
  • Demonstrated excellent written and verbal communication skills.
  • Strong interpersonal and organisational skills.
What We Offer
  • A competitive hourly rate - $41 per hour + super + penalty rates for afternoon / night / weekends.
  • 4 – 5 week induction.
  • Ongoing training and development.
  • Required to be available and flexible to work across a seven day roster. Weekend, late and evening work is completed from home.
  • Work for a Federal Government department.
Requirements
  • Must be an Australian Citizen.
  • Must be willing to undertake a National Police Clearance.