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IT Application Support Analyst

3 months ago

Mascot, Australia Collaborate Recruitment Pty Ltd Full time
6 month contract|Based in Mascot, Sydney

  • Work with close knit team in Hybrid environment
  • Work with leading Australian airlines| Work close to train station

Key Responsibilities:

  • Plan and implement regular system upgrades to leverage the new features and upgrades of the Business Systems.
  • Determine the root cause of issues, address the issues, and communicate to internal and external stakeholders.
  • Configure network, memory and CPU alerts
  • Respond to the issues and create tickets and escalate to next level support /high priority incidents team if required

Key Skills Required:

  • Demonstrated ability to manage third party vendors regarding system improvements, issue resolution, project timelines and availability
  • Experience with use of monitoring tools like Splunk
  • Experience with Atlassian tools such as Jira and Confluence