Client Service Manager
1 week ago
- Exciting Reward and Recognition programs to celebrate your achievements
- Flexible working arrangements and a paid day off to celebrate your Birthday
Join Our Extraordinary Team as a Client Services Manager in Geelong
ABOUT THE ROLE
At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes.
Are you ready to lead a dedicated team in delivering exceptional care to our clients? Prestige Inhome Care is seeking a proactive and organised Client Services Manager to provide extraordinary care to our clients and support to our nurses and direct care workers in the community.
As the Client Services Manager, you will:
- Ensure the efficiency and effectiveness of our Client Service team to meet client needs.
- Identify opportunities for process improvement and drive efficiencies.
- Coordinate efforts across local and remote team members to build consistent rosters for new clients and staff.
- Handle and support client/support worker feedback, fostering satisfaction.
- Maintain adherence to established business processes and drive productivity improvements.
- Lead recruitment, induction, and ongoing support/performance management for the team.
- Provide leadership and support to the Client Services Team, serving as a role model and offering assistance as required.
- Participate in oncall service provision on a rotational basis.
ABOUT YOU
We're looking for someone with:
- Strong leadership skills to support and develop team members.
- Excellent customer service skills to manage feedback to positive outcomes.
- Great relationshipbuilding skills for maintaining high service standards and effective communication with stakeholders.
- A collaborative mindset to work closely with the Client Services team.
- Effective prioritisation and adaptability to manage time efficiently.
- Rostering experience is advantageous.
- Strong process and organisational skills.
- Industry experience is preferred.
WHAT'S IN IT FOR YOU?
- Working in a vibrant Geelong office space.
- Knowing that your work directly impacts people's lives.
- Being part of a growing business with an excellent community and industry reputation.
- Exciting Reward and Recognition programs to celebrate your achievements
- Regular social events and functions to appreciate your hard work.
- Health and wellbeing initiatives to support your overall wellness.
- Access to an employee assistance program for additional support.
- Enjoying a paid day off to celebrate your Birthday
- Immersing yourself in a fun and enthusiastic team culture.
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