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IT Service Manager

3 months ago

Geelong, Victoria, Australia Chandler Macleod Full time

Location

  • Geelong, Victoria
-
Category

  • IT & Digital
-
Salary
- $ AUD - $ AUD Hourly
-
Posted

  • 26Mar2024
-
Work type

  • Casual/Temp
-
Contact

  • Joy Delos Reyes
-
Reference

  • BH159034
-
About the client:

Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia.

Currently seeking IT Service Manager - Jira / Confluence to join their busy team for a 12 month temporary assignment.


About the role:


As IT Service Manager - Jira / Confluence, you will deliver IT Service Management practices such as Release Management, Change Enablement, Problem Management etc.

on behalf of the Agency ICT Services Branch.

In addition, you will:

  • Identify, document and categorise practise work items (e.g. releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle.
  • Engage with technical owners and stakeholders, and facilitate relevant forums to enable efficient resolution of practise work items to effective business outcomes.
  • Report on practice operations and performance.
  • Identify, develop, and implement continuous improvements to practice capability, maturity, and performance.
  • Engage with and support of other OCIO directorates e.g., ICT Support Services, Technology Service Reliability etc.

About you:

  • Proven IT Service Management experience in an ITIL based practice such as Problem Management, Change Management, Release Management etc, ideally within the government environment
  • Experience in other related IT practices such as Service Desk, Software Development, Infrastructure Management is a plus
  • Strong proficiency in using Atlassian JIRA Service Desk and/or Confluence
  • Knowledge with technical documentation e.g. process or policy design.
  • Excellent verbal and written communication skills
  • Strong stakeholder management skills

Benefits:

  • Immediate start pending Federal Police Check
  • 12 month Casual Temporary Assignment
  • Full time hours, Monday to Friday
  • Geelong, VIC location
- $72 - $80 per hour + super