Call Centre Consultant

1 week ago


Melbourne, Victoria, Australia Launch Recruitment Full time
$334 + Super Daily

  • Melbourne CBD location
  • 6 month contract role | ASAP start

ABOUT THE ROLE


Our client a leading, global brand within the insurance and financial services industry based in Melbourne has an opportunity for an experienced Customer Service Consultant on a 6-month contract basis.

Join a supportive and collaborative business with a great team culture.

-
YOUR RESPONSIBILITIES WILL INCLUDE:

  • Handling inbound calls from customers
  • Developing a thorough understanding of relevant legislations and guidelines and ensuring compliance with them at all times
  • Liaising and negotiating with customers to assist them in their claims
  • Accurately and efficiently entering information into the database

THE SUCCESSFUL CANDIDATE WILL HAVE:

  • Minimum 12 years relevant experience in a contact centre environment
  • Strong communication and interpersonal skills
  • Intermediate MS Word, Excel and PowerPoint skills
  • Ability to prioritise multiple workloads and multitask in a fastpaced environment.
Initially, this role will be 100% office based, once trained you will move to a hybrid model.
- this role is available for an immediate start

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