Call Centre Consultant
1 week ago
- Melbourne CBD location
- 6 month contract role | ASAP start
ABOUT THE ROLE
Our client a leading, global brand within the insurance and financial services industry based in Melbourne has an opportunity for an experienced Customer Service Consultant on a 6-month contract basis.
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YOUR RESPONSIBILITIES WILL INCLUDE:
- Handling inbound calls from customers
- Developing a thorough understanding of relevant legislations and guidelines and ensuring compliance with them at all times
- Liaising and negotiating with customers to assist them in their claims
- Accurately and efficiently entering information into the database
THE SUCCESSFUL CANDIDATE WILL HAVE:
- Minimum 12 years relevant experience in a contact centre environment
- Strong communication and interpersonal skills
- Intermediate MS Word, Excel and PowerPoint skills
- Ability to prioritise multiple workloads and multitask in a fastpaced environment.
- this role is available for an immediate start
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