Call Centre Specialists

1 week ago


Melbourne, Victoria, Australia Talent International Full time

Job Details:

Location
Melbourne

Salary
Negotiable

Job Type
Full Time

Ref
BBBH101985_

Contact
Wes Elsayed

Posted
43 minutes ago


As an Call Centre Specailists you will handle all incoming customer calls across areas - Customer Service, Sales, Credit etc.

Also do the back end work, investigations in case of complaints and calls back customers with any follow up requests and resolutions as needed so basically inbound and outbound however no cold calling.


Responsibilities:

  • Communicating with customers to understand their energy usage needs
  • Providing advice and guidance on ways to reduce energy consumption and costs
  • Managing customer accounts and resolving billing inquiries and disputes
  • Negotiating payment plans and payment schedules
  • Demonstrating empathy and understanding to build rapport with customers
  • Recording and tracking all customer interactions
  • Adhering to all company policies and procedures
  • Promoting and selling energy products and services

Requirements:

  • Excellent voice and communication skills
  • High level of customer centricity
  • Ability to engage in conversations with customers
  • Strong negotiation and sales skills
  • Attention to detail
  • Ownership of resolution and ability to take initiative
  • Ability to work independently and as part of a team
  • Excellent timemanagement and organizational skills
  • Experience with Microsoft Office Suite
  • Familiarity with energy products and services is a plus

  • Call Centre

    1 week ago


    Melbourne, Victoria, Australia Finite Full time

    Location: Melbourne Job Type: Permanent Specialisation: Other Salary:Up to AU$61000 per annumReference: PR/025516_ Contact:Petra MillsAre you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Join our team as a Call Centre Representative specialising in Motor Warranty/Claims management and roadside assistance....


  • Melbourne, Victoria, Australia Green Light Full time

    Call Centre / Customer Service Representatives Melbourne LocationInitial 6-Month contracts with likely extensionsHybrid work environment. Green Light is one of ANZ's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout...

  • Call Centre

    1 week ago


    Melbourne, Victoria, Australia Conquest Personnel Pty Ltd Full time

    Excellent package on offer with guaranteed commission for the first 3 monthsGet trained by the best in the businessLots of opportunity for progressionThis highly successful Automotive Group is looking for a superstar to join the call centre teamWhat's in it for you?- base + super + commission (comms guaranteed for the first 3 months) Berwick location...

  • Call Centre

    1 week ago


    Melbourne, Victoria, Australia Verifone Full time

    Why VerifoneFor more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...

  • Call Centre

    1 week ago


    Melbourne, Victoria, Australia Ventia Pty Limited Full time

    Call Centre - Dispatcher: Date: 13 Nov 2023 Location: Melbourne, VIC, AU, 3132 Company: VentiaVentia's Yarra Valley Water contract are seeking an experienced Dispatcher to work within its Network Operations Centre. The main purpose of this role is to effectively dispatch and communicate unplanned maintenance activities.This role is best suited to those with...

  • Call Centre Manager

    1 week ago


    Melbourne, Victoria, Australia GJK Facility Services Full time

    Introduction:BETTER EXPERIENCES, BETTER OUTCOMESIt's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.We are a leading provider of facility services, committed to provider better experiences and better outcomes to our...

  • Call Centre Agent

    1 week ago


    Melbourne, Victoria, Australia PERSOLKELLY Full time

    This is a fantastic opportunity for casual work, - 6 days a week. The call centre operates 24/7 with current night shifts available - some weekend work will be required. Commitment and reliability are essential in this high volume and fast paced contact centre role, in which you will be required to provide accurate connections to Police, Fire and Ambulance...

  • Call Centre Agent

    1 week ago


    Melbourne, Victoria, Australia PERSOLKELLY Full time

    This is a fantastic opportunity for casual work, - 6 days a week. The call centre operates 24/7 so we have morning and afternoon shifts available as well as night only shifts, some weekend work will be required. Commitment and reliability are essential in this high volume and fast paced contact centre role, in which you will be required to provide accurate...

  • Call Centre Operator

    4 weeks ago


    Melbourne, Victoria, Australia Randstad Australia Full time

    Randstad is collaborating with a leading government services provider in search of skilled professionals in customer service and call center roles for part-time positions on a 6-month contract basis, with potential extensions. These positions are based in the Melbourne CBD.About the Role:The position involves addressing customer inquiries promptly and...

  • Call Centre Operator

    2 months ago


    Melbourne, Victoria, Australia Randstad Australia Full time

    Randstad is collaborating with a leading government services provider in search of skilled professionals in customer service and call center roles for part-time positions on a 6-month contract basis, with potential extensions. These positions are based in the Melbourne CBD.About the Role:The position involves addressing customer inquiries promptly and...

  • Call Centre

    1 week ago


    Melbourne, Victoria, Australia Sirius People Full time

    From $28 per hour + Super + OT- Contract Roles | Temp Roles | Temp -> Perm Roles | Perm Roles- Immediate starts We are ready to go- Central Melbourne Office Location - Hybrid an option too. Part Time & Full Time Hours availableWe will be working for this client right through the Christmas period - organising interviews and booking in training - so don't...

  • Call Centre Officer

    1 week ago


    Melbourne, Victoria, Australia PERSOLKELLY Full time

    This is a fantastic opportunity for casual work, - 6 days a week. The call centre operates 24/7 with current night shifts available - some weekend work will be required.Commitment and reliability are essential in this high volume and fast paced contact centre role, in which you will be required to provide accurate connections to Police, Fire and Ambulance...

  • Call Centre Officer

    1 week ago


    Melbourne, Victoria, Australia Accountancy Options Full time

    International organisation seeks experienced individuals to join on January 9th Call centre / phone based customer service experience mandatory Commence January 9th for a minimum of 3 monthsBrilliant contract opportunity available for fantastic, experienced individualsThis role is office based, and provides the backbone to a wide scale project.Situated...

  • Call Centre Officer

    1 week ago


    Melbourne City Centre, Victoria, Australia JK Personnel Full time

    $ $31.09 per hour Full time hours between 8am 8pm Monday Saturday Opportunity to demonstrate customer service in this call centre roleJK is partnering with a Telecommunications Company who are responsible for Telstra's customer enquiries. With a commitment to ensuring customer satisfaction and case efficiency, they are looking at growing their...


  • Melbourne, Victoria, Australia Frazer Tremble Executive Full time

    Permanent Role | Hybrid - 40% In Office | Melbourne CBD Assist the delivery of high quality member and employer services Exposure to ongoing education and trainingOur award-winning Superannuation client is recognised in the industry for its customer-driven products, top performance, and great value.As the Call Centre Consultant, you will provide accurate,...

  • Call Centre Officer

    1 week ago


    Melbourne, Victoria, Australia Programmed Full time

    PERSOLKELY are looking for Customer Services Officers to join their Client in Melbourne CBD.About the position:As a Customer Service Officer, you will handle inbound calls in a contact center setting, supporting callers with various queries such as updating information and account inquiries.This role is ideal for those passionate about Customer Service and...


  • Melbourne, Victoria, Australia Launch Recruitment Full time

    $334 + Super Daily Melbourne CBD location 6 month contract role | ASAP startABOUT THE ROLEOur client a leading, global brand within the insurance and financial services industry based in Melbourne has an opportunity for an experienced Customer Service Consultant on a 6-month contract basis. Join a supportive and collaborative business with a great team...


  • Melbourne, Victoria, Australia GSB Full time

    Contact Centre Specialist (Part-Time)Contact Centre SpecialistGreat Southern Bank has a passionate and genuine desire to make adifference by helping our customers enrich their lives and achieve thegreat Australian dream. We want you to be part of our story.This is an exciting opportunity for a Contact Centre Specialist to join ourvibrant customer centre...


  • Melbourne, Victoria, Australia Haylo People Full time

    Working Holidays Visas Welcomed Start Date Tuesday 13th June Full Training & Based in Melbourne CBD Offices 100%Our client is looking for 5 x Call Centre Operators to provide exceptional customer service to their clients, working within insurance. Working Holidays Visas Welcomed Start Date Tuesday 13th June Full Training & Based in Melbourne CBD Offices...


  • Melbourne, Victoria, Australia Employ Full time

    6-month temp contract with view to perm - starting ASAP Hybrid role Located in Mulgrave Free parking onsite Supportive & energetic team environment- Based in Mulgrave - onsite parking:- 6-month temp contract with view to perm - starting ASAP:- Monday to Friday No weekend work:- Hybrid role - 2 days WFH after training:- Great environment with small team:-...