Call Centre Operator

4 weeks ago


Melbourne, Victoria, Australia Randstad Australia Full time
Randstad is collaborating with a leading government services provider in search of skilled professionals in customer service and call center roles for part-time positions on a 6-month contract basis, with potential extensions. These positions are based in the Melbourne CBD.

About the Role:
The position involves addressing customer inquiries promptly and efficiently over the phone within the Contact Centre, adhering to policies and guidelines and meeting customer service experience standards. Additionally, you will be required to work face-to-face in customer service centres as needed.

Full training is provided to help you excell in the position. You will be able to work upto 3 days from home, after one after 3 months of being in the position. You may be able to work additional hours based on the business requirements.

Key Accountabilities:

Provide an accurate and efficient response to internal and external customer enquiries in accordance with polices and guidelinesAcknowledge and resolve escalated enquiries and accurately record and refer unresolved issues through appropriate channelsCollaborate with team members to ensure a seamless customer experienceProvide timely and accurate responses to customer inquiries via phone, email and face to face on occasionParticipate in learning and development to become a subject matter expert Key Capabilities: Previous experience in customer service and call center roles Excellent communication skills, both verbal and writtenProficient with computer systems and CRM softwareAbility to multitask and prioritize in a fast-paced environmentMust be availble to work Monday - Friday 5 hours each day( 8:00am-1:00 pm or 9:30am-2:30 pm)Must be able to work in a call centre and face-to-face customer service centre Candidates must have full Australian working rights and 2 doses of Covid vaccination mandatory

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills customer service, contact center, digital operator, counter staff
qualifications Must have call center experience
education Secondary School/High School
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