UX Research Manager

L ead the consumer UX research team and oversee research initiatives that span across our consumer marketplace

Collaborate with and be part of leading our growing design community

12-month fixed term role based in Melbourne

We're REA

REA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to be named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The UX Research team sits with the Design team which partners with Product and Engineering teams across the business. Our world-class Design team is driven by innovation and creativity, constantly pushing the boundaries to create products that our consumers and customers love. We strive to provide Australians with the knowledge and confidence they need to make informed property decisions.

What the role is all about

The UX Research Manager leads research programs that explore the attitudes, behaviours and motivations of our users (consumers and customers) to make our services and products meaningful, engaging and relevant to their everyday life. Not only do they develop research plans, projects, facilitate research , and communicate research findings to internal and external stakeholders, but they also advocate for the voice of the user, while mentoring and coaching researchers, designers, and stakeholders in research process and technique s ensuring quality and rigour .

The UX Research Manager role is suited for a highly skilled UX Research practitioner and/or Design leader with extensive passion and experience in UX research activities.

The UX Research Manager supports the REA Group in the following ways:

Lead UX Research team and oversee UX research activities, ensuring the defined objectives are achieved with the final deliverables and recommendations

Lead research strategies to plans, formulate and undertake UX research to discover problems, define solutions and validate concepts with our targeted users

Provide leadership, mentor, train and coach UX researchers, product designers & product managers on the design and execution of research activities and deliverables as well as how to leverage insights to better inform their decisions

Build relationships and collaborate cross-functionally with other insights functions like Marketing , Market Research, Data Science etc. to contribute to a shared body of knowledge

Lead ResearchOps activities to enable world-class research quality and impact across the organisation. This includes managing UX research budget in their areas, ensuring teams have easy and seamless access to research participants, and access to insights tools to make better product and design decisions

Great at "connecting the dots" – to help shape how product teams think about medium and long-term product strategy and designs for improving existing products and defining new products

Who we're looking for

E xperience in leading research teams and mentoring or guiding researchers

Experience in UX Research (with expertise in a wide range of quantitative and qualitative research methods) and integrating user research into product designs and design practices

Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase

Ability to identify user needs and to spot behavioural patterns, themes, insights and opportunities based on user research

Can synthesi s e and generate insights from multiple sources and clearly communicate actionable insights and recommendations, through the development of different design artefacts.

Experience managing online community panels

Excellent communicator, presenter and influencer —in-person and in writing

Ability to work independently and manage competing priorities in a fast-paced, dynamic environment

Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, engineering, and product management

Have a growth mindset to take on and give clear and constructive feedback

Thrives in a fast-paced, high-energy environment, with an entrepreneurial ownership mentality

The REA experience

The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow. We're committed to your development – both professionally and personally. Your experience with us is something we take seriously.

We offer:

A hybrid and flexible approach to working

Flexible parental leave offering for primary and secondary carers

Programs to support mental, emotional, financial and physical health & wellbeing

Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.

Hack Days so you can bring your big ideas to life

Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities.If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood

By joining, you will receive information about our working culture and life at REA, industry updates from various areas of our business, invites to our events or materials to help you succeed in interviews at REA. In addition, our recruiters will reach out to you if there's a role that matches your interests, skills and aspirations .

We are an Australian-based digital media company with a passion for real estate.

Our leading brand is Australia's biggest property resource, We also operate the number one commercial property site, , and have businesses that help property developers and other brands advertise with us. Whilst we live in Australia, we've also got ventures in Asia and North America, and have the vision of expanding our footprint further. Everything we do is driven by our purpose to 'change the way the world experiences property' – from product innovation to our international investments.