Employment Relations Manager

2 weeks ago

Melbourne City Centre, Victoria, Australia Probe CX Full time
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).

With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.

About the Role


The Employee Relations Manager will play a pivotal role in providing expert advice and guidance on employee relations matters, fostering positive workplace relationships, and ensuring compliance with relevant legislation and company policies across Australia and New Zealand.

You will be a strategic support partner, ensuring leaders receive high quality and compliant advice and support on a range of employment relations and industrial relations matters.

You will partner with business leaders and the People business partner team to resolve complex and highly sensitive employee and industrial relations matters.

You will be a collaborative team player with a strong people mindset and contribute to the delivery of initiatives intended to improve business outcomes.


Key Responsibilities:

  • Partner with business leaders and People business partner team to support the timely identification and management of workplace relations matters,
  • Oversee and coordinate case management activities and support the resolution of employment relations and industrial matters, effectively and in line with legislative or regulatory requirements.
  • Management of highly complex cases, dispute resolution and negotiations with employee representatives such as Unions.
  • Represent Probe at Fair Work Commission and other regulatory bodies as required.
  • Work collaboratively with business leaders and people business partner team to build and embed greater capability and confidence in relation to employee relations best practice.
  • Provide clear and contemporary advice and support to business leaders on a broad variety of ER issues, equipping them with the tools and knowledge necessary to address issues proactively.
  • Contribute & support the development and review of organisational policies, procedures/processes and documents.
  • Partner with all levels of the business to create sustained solutions to employee & industrial relations matters.
  • Lead employee agreement bargaining negotiations to achieve mutually beneficial outcomes and foster positive relationships.
  • Monitor employee relations metrics and trends to proactively identify areas of concern and implement corrective actions as needed to mitigate risks and improve organisational effectiveness.
  • Advocate the business value in effective workplace relations practices and leverage this value to influence change and improved outcomes.
  • Maintain accurate records and documentation related to employee relations matters, ensuring confidentiality and data privacy compliance.

Key Skills and Attributes Required:

  • Proven experience in an Employment Relations Manager role
  • Extensive knowledge and understanding of employment and industrial relations.
  • Sound Knowledge of Australian and New Zealand employment legislation, awards, and enterprise agreements contemporary human resource practices
  • Proven experience conducting investigations, case management and resolving complex employee relations issues.
  • Demonstrated highlevel skills in interpreting and advising on complex workplace matters
  • Experience working with a range of stakeholders across all levels of the organisation
  • Detailed orientated with a focus on accuracy and compliance
  • Relevant tertiary qualification preferable


If you're a dedicated HR professional with extensive experience in Employee Relations, looking to make a significant impact on a global organisation, we invite you to apply, please submit your resume and cover letter detailing your relevant experience.

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