Customer Success Team Member

2 weeks ago

Noosa, Queensland, Australia Revive Financial Full time

Noosa Heads or Gold Coast:

We are looking for a motivated and passionate individual to join our growing Customer Success Team.

Your Responsibilities:

  • Provide exceptional and professional customer service as a representative of Revive Financial
  • Follow procedures to ensure solutions are explained in an effective and compliant manner to ensure our customers are making informed decisions
  • Understand the options available to deal with unmanageable debt including the benefits and consequences of each
  • Communicate with customers and other stakeholders of Revive in a professional and compliant manner
  • Understand customer vulnerabilities and where vulnerabilities identified refer customer to our support partners for nonfinancial care
  • Work well within the Customer Success Team and with other teams within Revive Financial towards our common goals as an organisation
  • Participate in internal training and read industry updates to provide customers with professional care

The Role:

  • Answer inbound calls or respond to online enquiries in a timely manner
  • Communicate with customers to understand their situation and the circumstances that led to this situation
  • Assess the financial situation of the customer by preparing a budget with the customer and assess their capacity to repay their debts
  • Review the customer's budget and any surplus to assess whether a payment arrangement with their creditors is possible
  • Explain the options available to the customer based on their budget and individual circumstances and answer any questions
  • Assist the customer to select a preferred debt management option

Skills Required:

  • Sound financial competency and understanding a budget
  • Preferably have customer service or banking experience or a solid background in office administration
  • Must be empathetic as we are dealing with vulnerable customers and have a great attitude
  • Confident, positive, great communicator, selfmotivated and work well in a team environment

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