Enquiries Officer

1 week ago

Bendigo, Victoria, Australia State Government of Victoria, Australia Full time

Occupation: Customer Service/Call Centre

Reference: VG/LHA/LHA/

Reporting to the Team Leader, Enquiries and Complaints, this role will support the licensing functions and front-line services in the LHA Licensing Team. As a front-line professional response person, this role is vital as the first point of contact to LHA.

The Victorian Government established the Labour Hire Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with the Labour Hire Licensing Act 2018 (Vic) (Act).

About the role

Reporting to the Team Leader, Enquiries and Complaints, this role will support the licensing functions and front-line services in the LHA Licensing Team. As a front-line professional response person, this role is vital as the first point of contact to LHA.

The Enquiries Officer is responsible for managing predominately inbound calls providing a high quality and a timely diverse range of end-to-end administrative services across all areas of the Authority, with a primary focus on operational support for general business functions plus specific projects. The Enquiries Officer will manage a wide variety of matters and must be able to quickly identify issues and either resolve or triage to the appropriate business area.

This role has a flexible work location with an option of Melbourne CBD or Bendigo.

About you

  • Highly evolved outstanding customer service, communication, and interpersonal skills
  • Flexible and able to demonstrate tact and diplomacy and maintain confidentiality
  • Excellent interpersonal and problem-solving skills
  • Effective communicator and listener with ability to build and maintain good relationships with our stakeholders
  • Enthusiastic person who is passionate about improving workers' lives
  • Ability to work in a fast-paced team environment dealing with competing priorities

How to Apply

Please apply by providing a professional cover letter (750 words maximum) responding to the key selection criteria and detailing your skills, knowledge and experience relating to the opportunity. A comprehensive Position Description is attached.

For further information regarding Labour Hire Authority, please visit our website at . Applicants will be required to comply with the Occupational Health and Safety Act 2004, directions, policies or procedures.

All personal information is kept secure and confidential and managed in accordance with the Privacy and Data Protection Act, 2014. Successful candidates will be required to undergo the Victorian Public Service pre-employment screening process and an Australian Criminal History Check prior to commencing employment with Labour Hire Authority.

2 jobs are currently listed for Labour Hire Authority

Job type:

Full time

Job classification:

VPSG3

Contact:

LHA Recruitment Team |

#J-18808-Ljbffr

  • Enquiries Officer

    1 week ago

    Bendigo, Victoria, Australia State of Victoria Full time

    Role OverviewThis position will provide crucial support to the licensing functions and front-line services of the LHA Licensing Team, acting as the initial point of contact for LHA.About the RoleThe Enquiries Officer role involves managing inbound calls, offering diverse administrative services, and providing operational support for various projects within...

  • Customer Support Officer

    1 week ago

    Bendigo, Victoria, Australia Coliban Water Full time

    Introduction:Why join Coliban Water?Like Goldilocks, Coliban Water offers a little bit of everything that's just right.You'll love the people, because we love what we do. You'll love our location in the middle of beautiful Bendigo and spanning a region that takes in 49 towns from Trentham to Echuca. You'll love the office, with free parking and café-quality...

  • Connections Officer

    1 week ago

    Bendigo, Victoria, Australia Coliban Water Full time

    Description:Overview of roleA snapshot of your dayAs our Connections Officer, you'll be accountable for:Responding to enquiries by customers and the Development community and provide advice regarding specific development and connections issuesBuilding and maintaining relationships with the Development community and other stakeholders including builders,...

  • Customer Support Operations Officer

    1 week ago

    Bendigo, Victoria, Australia Coliban Water Full time

    Description:Role overviewAs our Customer Support Operations Officer, you will be working in collaboration with our frontline Customer Support Officers and all Coliban Water departments to investigate and resolve complex customer enquiries. In addition, this position will also liaise with customers and service providers to provide oversight and manage...

  • Customer Care Officers

    1 week ago

    Bendigo, Victoria, Australia DFP Recruitment Services Full time

    Job description:About DFP***About Southern PhonesSouthern Phone Company is a regional success story, a business that is growing and looking for local talent to connect with our local customers. As one of the largest providers of fixed-line, mobile and Internet communications services in regional Australia, we are looking for passionate people to deliver new...

  • Technical Officer, Nursing And Midwifery

    1 week ago

    Bendigo, Victoria, Australia La Trobe University Full time

    Details - Technical Officer, Nursing and Midwifery Technical Officer, Nursing and Midwifery Job No: Work type: Continuing 2 Continuing Positions1 x Full time or Part time fraction will be considered1 x Part time 0.6 FTEBe part of a passionate and innovative team About the positions We have 2 Continuing positions for a Technical Officer to work within the...

  • Technical Officer, Nursing and Midwifery

    1 week ago

    Bendigo, Victoria, Australia La Trobe University Full time

    Details - Technical Officer, Nursing and MidwiferyTechnical Officer, Nursing and MidwiferyJob No:567350Work type:Continuing2 Continuing Positions1 x Full time or Part time fraction will be considered1 x Part time 0.6 FTEBe part of a passionate and innovative teamAbout the positionsWe have 2 Continuing positions for a Technical Officer to work within the...

  • Technical Officer, Nursing And Midwifery

    1 week ago

    Bendigo, Victoria, Australia La Trobe University Full time

    Details - Technical Officer, Nursing and Midwifery Technical Officer, Nursing and Midwifery Job No:567350Work type: Continuing2 Continuing Positions1 x Full time or Part time fraction will be considered1 x Part time 0.6 FTEBe part of a passionate and innovative teamAbout the positionsWe have 2 Continuing positions for a Technical Officer to work within the...

  • Domestic Student Recruitment Officer

    1 week ago

    Bendigo, Victoria, Australia La Trobe University Full time

    Work type:Continuing Full-Time, Continuing position Located at Bendigo Campus Competitive Salary including 17% Superannuation and a range of employee benefitsAbout the positionThe Recruitment and International Operations Division plays a key role in the development of customer growth and stakeholder engagement strategies across all available markets and...

  • Domestic Student Recruitment Officer

    1 week ago

    Bendigo, Victoria, Australia La Trobe University Full time

    Work type:Continuing Part-Time (0.6FTE), Continuing position Based at La Trobe University's Bendigo Campus Work with inspiring people who are driven to make a differenceAbout the positionDo you enjoy planning and executing events, working with local partners and schools, are passionate about helping people reach their goals and would like to work in a...

  • Customer Support Officer

    1 week ago

    Bendigo, Victoria, Australia Coliban Water Full time

    Introduction:About UsAt Coliban Water, we are focussed on protecting and maintaining the environment and providing an essential service to the community today and into the future. We encourage diversity and different perspectives, but there are a few qualities we expect our team to have. People who are open to change as we transform our business and have a...

  • Business Operations Officer

    1 week ago

    Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

    About usWith more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it.About the divisionThe Business Operations Team was formed to support the...

  • Customer Solutions Officer

    1 week ago

    Bendigo, Victoria, Australia Coliban Water Full time

    Description:About The RoleOur Customer Solutions Officer will work in the Customer & Stakeholder Experience team and be responsible for working closely with stakeholders to ensure products and services are configured and billed accurately in our Customer Experience Platform (CXP).To be considered for this role, you must have Minimum Year 12 education and or...

  • Customer Service Officer

    1 week ago

    Bendigo, Victoria, Australia Adecco Full time

    Looking for an ASAP start Full Training Provided Supportive work environmentOur client is looking for passionate customer service individuals to work in the Kyneton Branch as a customer service officer. You may also be required to work at other cluster officers in surrounding suburbs to support the branches on occasion. We are looking for passionate customer...

  • Data Entry Officer

    1 week ago

    Bendigo, Victoria, Australia State Trustees Limited Full time

    Bendigo location with flexible working from home and office arrangement Parttime: Wed, Thurs & Fri (22.5 hours per week) Fixed term until May 202 Salary $ 54,215 plus super pro rata ($27.44ph + Super) Applications close 31 March 2024About State TrusteesWe are the public trustee of Victoria with a strategic vision to support Victorians in protecting and...

  • Administration Officer

    1 week ago

    Bendigo, Victoria, Australia St John of God Health Care Full time

    496080 Bendigo, VIC, Australia, 3550 Administration Officers Permanent Fulltime Closing on: Nov Add to favourites Favourite Position DescriptionWelcome to St John of God Health CareSt John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 27 hospitals...

  • Reservoir Officer

    1 week ago

    Bendigo, Victoria, Australia Coliban Water Full time

    Description:About The RoleThis role is part of the Water Catchment & Treatment Operations group and has a pivotal contribution to Coliban Water's success by being focussed on ensuring Coliban Water provides high quality customer service by efficiently and effectively managing water resources, water and wastewater systems, creating and managing...

  • Water Quality Monitoring Officer

    1 week ago

    Bendigo, Victoria, Australia Coliban Water Full time

    Description:About The RoleOur Water Quality Monitoring Officer will work in the Assets and Operations team and be responsible for ensuring Coliban Water's extensive water and wastewater monitoring program is well managed, is implemented, and is regularly reviewed to ensure that it delivers value to the organisation.Specifically, the Water Quality Monitoring...

  • Fem Support Officer

    1 week ago

    Bendigo, Victoria, Australia Country Fire Authority Full time

    Location: North West Region | BendigoJob type: Full time / 12 monthsOrganisation: Country Fire AuthoritySalary: Salary not specifiedOccupation: Administration/SecretarialReference: VG/1692594Located at CFA District 2 Headquarters, BendigoFixed Term Full time to 23/02/2024PTA 2 $57,033 pa (plus 10.5% superannuation)The Country Fire Authority (CFA) is one of...

  • Administration Officer, La Trobe Rural Health

    1 week ago

    Bendigo, Victoria, Australia La Trobe University Full time

    Work type:Continuing Part-Time (4 days per week), Continuing opportunity Based at La Trobe University's Bendigo campus Take your career in exciting, rewarding directionAbout the positionThe Regional Operations team provides administrative support for the teaching and research activities across the Schools within the Office of the Provost at our regional...