Service Delivery Manager
3 weeks ago
- Head office
- Sydney CBD
- Occasional interstate travel required
The Role
The role is responsible for overseeing the day-to-day operations, promoting growth through technical innovation in order to enhance employee experience.
Core Duties:
-
IT Service Management:maximising value and minimising risk
-
Learning & Development:Empower employees by showing them how to get the most out of their tools and drive insights that enable improved ways of working.
-
Supplier Management: Actively partner with suppliers to improve and maintain the relationship
-
Technology Requests: Co-ordinate and manage large scale technology requests e.g. new site onboarding, acquisitions and divestments.
-
IT Governance, Compliance & Risk: Meet all risk, legal and compliance requirements across operations.
Challenges
- Maturing ITIL and ITSM process changes across IT and the wider organisation.
- Maintaining high levels of employee service and sentiment across all offices state offices, building management offices and retail centres.
- Leading an IT team (68) located across two sites, covering a larger number of locations
- Managing multiple suppliers to ensure high service levels.
Experience
- Expert knowledge of the ITIL framework, having managed transformation and the ongoing operation of Service Management processes (incident, change, problem, release, etc).
- Experience in managing external 3rd party vendors and IT service providers (SIAM preferred).
- Expert understanding of quality assurance policies, standards and procedures, whilst ensuring compliance.
- 3+ years people management, with demonstrable experience of managing a highperformance team and developing careers.
- Knowledge of ServiceNow (preferably administrator level) and ITSM performance metrics reporting.
- Prior experience of working with all level of stakeholders (up to SLT)
-
Director Service Delivery
2 weeks ago
Sydney, New South Wales, Australia NSW Public Service Commission Full timePress Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: An attractive remuneration package ...
-
Director Service Delivery
2 weeks ago
Sydney, New South Wales, Australia NSW Public Service Commission Full timePress Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: An attractive remuneration package You can...
-
Director Service Delivery
2 weeks ago
Sydney, New South Wales, Australia NSW Public Service Commission Full timePress Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: An attractive remuneration package You can...
-
Service Delivery Lead
2 weeks ago
Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full timeService Delivery Lead Grade 9/10 role 6 months opportunity with potential for extension or conversion to ongoing Starting salary of $116,211 base + 10.5% super and flexible working arrangements Reporting to: Principal Product Owner Immediate Start within Revenue DigitalDo you want to...Work in a supportive and collaborative Squad in Revenue NSWWe have an...
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia PRA Australia Full timeExciting Opportunity Alert An industry-leading specialist in cloud services for businesses and government is hiring a Service Delivery Manager Why Join Us? #1 Tech Best Great Place to Work in 2024 Australia's #1 Managed Services Cloud business.Highest Net Promoter Score on the ASX.World's best customer experience – World Communications Awards 2020 winner....
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia Onset Full timeService Delivery ManagerJoin Our Team as a Service Delivery ManagerAre you an experienced Service Delivery Manager seeking a new challenge? Look no further We are a rapidly growing Australian technology success story, trusted by some of the country's biggest brands to deliver innovative solutions and meet the ever-changing needs of their markets. As a member...
-
Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia SICE Pty Ltd Full timeSICE ANZ is currently embarking on exciting growth and we have a great opportunity for an enthusiastic and results-oriented Service Delivery Manager. This position will provide the delivery of a high quality service to customers and end users, and ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a...
-
Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia Genesis Recruitment Solutions Full timeHelp Desk & IT Support (Information & Communication Technology)Company Overview: A trusted and respected Cyber Security company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats.Position Overview: The Service Delivery Manager will be responsible for driving...
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia Talent Web Full time**Title: Service Delivery Manager****Location: Sydney****Length: Contract or Permanent****Key Responsibilities:- **Service Delivery Management Develop and implement service delivery strategies, policies, and procedures to ensure the timely and efficient delivery of IT services. Establish service level agreements (SLAs) and key performance indicators (KPIs)...
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia Ampersand Full timeDuration: 11 monthsPay rate:$800-$850 p/d + SuperLocation:ParramattaPrimary purpose of the role:The Service Delivery Manager's primary purpose is the development, implementation, and management of a portfolio of business-aligned IT services through its lifecycle, and service level management of that portfolio. The role is the key interface for the service...
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia Bravura Full timeDescription & Requirements: About The RoleBased in Sydney, the Service Delivery Manager position entails overseeing day-to-day relationships with a designated client portfolio, ensuring Midwinter delivers software and services effectively. This role requires not only maintaining but enhancing client relationships to cultivate referenceable clients. The...
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia Talentworld Full timeService Delivery Manager Talent World is recruiting a Service Delivery Manager in Sydney, NS for a full-time and permanent position.As a Service Delivery Manager, you'll be at the forefront of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions.From optimizing processes to fostering a culture of collaboration,...
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia Talentworld Full timeService Delivery Manager Talent World is recruiting a Service Delivery Manager in Sydney, NS for a full-time and permanent position.As a Service Delivery Manager, you'll be at the forefront of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions.From optimizing processes to fostering a culture of collaboration,...
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia Bravura Solutions Full timeAbout The Role The Service Delivery Manager position entails overseeing day-to-day relationships with a designated client portfolio, ensuring Midwinter delivers software and services effectively and can be based in our Sydney, Melbourne or Adelaide office with hybrid ways of working. This role requires not only maintaining but enhancing client...
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia Bravura Full timeDescription & Requirements: About The RoleThe Service Delivery Manager position entails overseeing day-to-day relationships with a designated client portfolio, ensuring Midwinter delivers software and services effectively and can be based in our Sydney, Melbourne or Adelaide office with hybrid ways of working. This role requires not only maintaining but...
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia Bravura Full timeService Delivery ManagerGeneral InformationTeam:BaseOSClose date:Sunday, 16 June 2024Working pattern:Full timeContract Type:PermanentLocation:SydneyDepartment:MidwinterDescription & Requirements:About The RoleThe Service Delivery Manager position entails overseeing day-to-day relationships with a designated client portfolio, ensuring Midwinter delivers...
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia Bravura Full timeService Delivery ManagerGeneral InformationTeam:AdviceOSClose date:Thursday, 23 May 2024Working pattern:Full timeContract Type:PermanentLocation:SydneyDepartment:MidwinterDescription & Requirements:About The RoleBased in Sydney, the Service Delivery Manager position entails overseeing day-to-day relationships with a designated client portfolio, ensuring...
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia WorkTrybe Full timeFantastic NSW based Accounts Growing Business & Career Opportunities Ideal for facilities management in retail or commercial cleaningTHE OPPORTUNITYThis employer of choice is a leader in the Loss Prevention Sector and known for its' exceptional client delivery and satisfaction.A strategic restructure has created an opportunity for a Client Centric Leader to...
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia NSW Government -Corporate Services Full timeService Delivery Manager Location Parramatta CBD with access to hybrid work arrangements Full time ongoing opportunity (35 hours per week) Salary from $116,211 to $128,061 pa. + super and annual leave loading Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness PassportYour roleAs the Service Delivery...
-
Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia Bravura Solutions Full timeAbout The Role Based in Sydney, the Service Delivery Manager position entails overseeing day-to-day relationships with a designated client portfolio, ensuring Midwinter delivers software and services effectively. This role requires not only maintaining but enhancing client relationships to cultivate referenceable clients.The Service Delivery Manager is...
