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Business Relationship Manager

3 months ago

Brisbane, Queensland, Australia McMillan Shakespeare Full time

Plan Tracker is a rapidly-growing industry leader who is passionate about building confidence to choose, self-direct and thrive in life - for both our valued NDIS customers, their service providers and our growing team.


As a nationally registered Plan Manager, we're dedicated to simplifying the NDIS by providing tools, services and education to participants, families and providers.

We are invested in our community and spend time supporting and nurturing real relationships.


To support our rapid national growth we are offering opportunities to suitably experienced and passionate people to join our Plan Tracker business, supporting people with a disability to live the life they want and realise their goals in life.


In this full-time permanent role as a Business Development Manager you will support the growth of Plan Tracker's Plan Management and Support Coordination services across your state.


Using your superior skills in B2B sales you will be responsible for liaising with other business' and organisations in your state to establish strategic partnerships with them.

You will assist with the ongoing development and implementation of the business strategy and the attainment of business targets.


We're looking for a well-rounded individual who has an interest and passion for building partnerships and driving excellent outcomes for customers.

A person who is self-directed - you take ownership of your role and have an "I've got this" attitude.

Responsibilities:

  • Working with the national Partnerships team in developing new Partnerships by proactively contacting new partners and converting them to become active in referring their customers
  • Collaborate with internal and external stakeholders to deliver a positive customer experience
  • Drive and deliver customer acquisition to achieve business targets
  • Manage key relationships to enhance customer service and drive strong alliances with our partners
  • Maintain positive relationships with key NDIA employees, Local Area Coordinators (LACs) and proactively engage with them on a regular basis

You will bring:

  • Strong business development experience or relevant sales related background
  • Knowledge of the National Disability Insurance Scheme would be advantageous
  • Demonstrated excellence in time management, planning abilities and communication
  • Strong attention to detail and followup
  • A willingness to learn and take ownership of your responsibilities
  • Highly selfmotivated and confident, with high integrity and determined to outperform competition
  • The ability to Travel at times
  • Experience working with a CRM database
  • Salesforce would be advantageous
  • Tertiary qualifications in Community Services, Business or Management will be advantageous
  • Current Motor Vehicle Driver's License and a good driving record essential
  • Current police check and Working with Children or Vulnerable People checks required

What we can offer you:

  • Our strong peoplefirst culture
  • Flexible/hybrid working to enhance your work/life balance
  • Novated lease benefits and discounts 12 weeks Paid Parental leave and access to our Parents Portal
  • Exempt Employee Share Plan
  • Paid Income Protection Insurance under MMSG default Super plan
  • Access to a broad range of learning and development programs
  • Career break and volunteering leave
  • Access to Employee Assistance Program and annual Flu vaccination
  • Lifestyle Rewards program


As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected.

We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.