Customer Service

2 weeks ago


Melbourne, Victoria, Australia Lotus People Full time

High volume inbound & outbound customer service, shift work Monday - Sunday
:

- **$32.35ph + Super, 6 months temp opportunity (potential for perm)

- multiple roles**:

-
Incredible team culture, career progression, beautiful new offices - great Melbourne CBD location.

THE COMPANY
Join an industry-leading fintech company that's making waves in its field. Lotus People are thrilled to offer opportunities within the contact centre team. Located in Melbourne CBD, with brand-new offices, they provide the perfect setting for your career journey. Experience an exceptional company culture, unwavering support, and a collaborative team environment.

THE ROLE
We're seeking dedicated individuals for a full-time temporary role starting on Monday, 22nd of April 2024. The initial contract will run for 6 months, with the potential to extend or even secure a permanent position.

You'll primarily work on-site located in the Melbourne CBD office but can also enjoy the flexibility of working from home once the training period ends.

**Please note that the training period can run for up to 3 months + and varies depending on indviduals learning progression


Become part of a cohesive mid-sized team that operates in a work environment unlike the conventional call centres or contact centres.

While the tasks you'll handle share some similarities with those in traditional settings, working within our close-knit team offers a unique and rewarding experience, offering great customer service to inbound callers.


DUTIES

  • Must be available to start on Monday the 22nd of April, 202
  • Manage a high volume of inbound and outbound calls
  • Update and maintain databases
  • Troubleshoot customer issues over the phone
  • Navigate multiple systems seamlessly
  • Work towards and exceed KPIs
  • Deliver top class, timely customer service
  • Handle challenging customer conversations with confidence
  • Be available for flexible hours between 6 a.m. and 11 p.m. Seven days a week, with a weekly roster
This company is known for its incredible culture, and for taking fantastic care of its employees and is a brilliant name to have on your resume


You will have the flexibility to work shift work Monday - Sunday and the availability to start on the Monday the 22nd of April, 2024 in a role for 6 months with the potential to extend and go permanent.


Requirements:

  • Available to start on Monday, 22nd April 202
  • Must undergo a police and background check
**HOW TO APPLY

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